Mercadi Strocchia
Zephyrhills,FL
Summary
Achieved a reputation for dependability and compassion by fostering positive relationships with colleagues. Enhanced team knowledge through proactive engagement in learning opportunities. Secured a position within a respected organization that prioritizes employee development and advancement.
Overview
13
13
years of professional experience
Work History
Patient Service Representative
Conifer Healthcare Solutions
07.2024 - Current
- Facilitated patient scheduling and appointment management using electronic health record systems.
- Coordinated insurance verification processes to ensure patient coverage and reduce billing discrepancies.
- Responded to patient inquiries, providing accurate information and resolving issues efficiently.
- Collaborated with clinical staff to streamline communication and enhance patient care experience.
- Implemented process improvements that increased efficiency in patient intake workflows.
- Monitored compliance with healthcare regulations, ensuring adherence to organizational policies.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Assistant bakery manager
Publix
01.2017 - 07.2024
- Managed inventory levels, optimizing stock rotation and minimizing waste for fresh products.
- Supervised daily bakery operations, ensuring adherence to quality standards and safety protocols.
- Trained and mentored team members in product preparation and customer service techniques.
- Collaborated with management on promotional strategies to enhance bakery sales performance.
- Implemented process improvements that increased efficiency of production workflows and reduced downtime.
- Developed staff schedules to maximize labor efficiency while meeting peak demand periods.
- Resolved customer inquiries and complaints promptly, enhancing overall customer satisfaction in the bakery department.
Head pastry chef
Tampa Bay Downs
11.2015 - 12.2016
- Designed and executed seasonal dessert menus, showcasing creativity and culinary expertise.
- Mentored junior pastry chefs, enhancing skills and fostering a collaborative kitchen environment.
- Oversaw production of pastries, ensuring quality standards and consistency across all offerings.
- Streamlined inventory management processes, reducing waste and optimizing ingredient usage.
Barn hand
DLT ranch
03.2013 - 06.2014
- Operated and maintained farm equipment, ensuring optimal functionality and safety standards.
- Managed daily feeding schedules for livestock, promoting health and growth.
- Assisted in breeding programs, enhancing genetic quality of herd stock.
- Monitored animal behavior and health, identifying issues for timely intervention.
Medical assistant
The medical corner
10.2012 - 06.2013
- Administered patient care procedures, ensuring compliance with health protocols and safety regulations.
- Coordinated patient appointments, optimizing scheduling to enhance clinic efficiency.
- Assisted in medical examinations, documenting vital signs and patient histories accurately.
- Managed electronic health records, maintaining confidentiality and data integrity.
Cook and cashier
Little Greek
07.2012 - 10.2012
- Prepared and cooked menu items following established recipes and quality standards.
- Maintained cleanliness and organization of kitchen workstations to ensure compliance with health regulations.
Education
Medical Assistant Diploma - Cardiovascular Technology
Central Florida Institute
Palm Harbor, FL01.2012
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
- Medical terminology
- Interpreting physician orders
- Electronic health records
- Phone etiquette
MEDICAL EXPERIENCE
- July – September 2012
- Morton Plant Mease Countryside Hospital
Timeline
Patient Service Representative
Conifer Healthcare Solutions
07.2024 - Current
Assistant bakery manager
Publix
01.2017 - 07.2024
Head pastry chef
Tampa Bay Downs
11.2015 - 12.2016
Barn hand
DLT ranch
03.2013 - 06.2014
Medical assistant
The medical corner
10.2012 - 06.2013
Cook and cashier
Little Greek
07.2012 - 10.2012
Medical Assistant Diploma - Cardiovascular Technology
Central Florida Institute