MERCEDA JOSEPH
Dumfries,USA
Summary
Attentive Banquet Server experienced in high-volume, fast-paced work. Serves guests expertly with accurate orders, proper food delivery and timely refills. Enthusiastic team player with strong communication skills and commitment to team success.
Banquet service professional prepared to deliver outstanding hospitality and support. Proven track record of executing events smoothly, enhancing guest experiences, and maintaining high standards of service. Reliable team player known for flexibility and effective communication.
Overview
28
28
years of professional experience
Work History
Banquet Server
PENDRY Hotels & Resorts
Washington, DC
03.2024 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
Banquet Server
InterContinental The Wharf
Washington, DC
09.2017 - Current
- Set up tables, buffets and service areas to prepare for different types of banquets
- Cleaned up spills and removed trash to maintain professional appearance of banquet areas
- Checked on banquet guests multiple times per event to offer excellent customer service
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
Banquet Server
Hilton Mclean Tysons Corner
McLean, VA
05.2018 - 12.2022
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
Banquet Server
Marriott Marquis
Washington, DC
05.2014 - 12.2022
- Set up tables, buffets and service areas to prepare for different types of banquets
- Cleaned up spills and removed trash to maintain professional appearance of banquet areas
- Checked on banquet guests multiple times per event to offer excellent customer service
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
Banquet Server
Breakers Hotels
Palm Beach, FL
10.2004 - 05.2014
- Set up tables, buffets and service areas to prepare for different types of banquets
- Cleaned up spills and removed trash to maintain professional appearance of banquet areas
- Checked on banquet guests multiple times per event to offer excellent customer service
- Processed cash, card, and mobile guest payments with POS system and adjusted totals for gift cards or complementary items
Banquet Captain
PGA National Resort & Spa
Palm Beach Gardens, FL
04.1997 - 05.2014
- Assisted in planning menu items for various events based on client preferences
- Coordinated with kitchen staff to manage order timing and special requests
- Kept accurate records of transactions, tips received, and inventory usage
- Managed reservation lists for private parties or special events when required
Education
No Degree - Hospitality Management
Palm Beach State College
Lake Worth, FLSkills
- Kitchen organization
- Order Collection
- Ordering procedures
- Dishware Knowledge
- Strong teamwork
- Time management
- Adaptive problem solving
- Safe food handling
Community Service
Alive (Non-profit organization in Alexandria, Va), 2020, 2023
Timeline
Banquet Server
PENDRY Hotels & Resorts
03.2024 - Current
Banquet Server
Hilton Mclean Tysons Corner
05.2018 - 12.2022
Banquet Server
InterContinental The Wharf
09.2017 - Current
Banquet Server
Marriott Marquis
05.2014 - 12.2022
Banquet Server
Breakers Hotels
10.2004 - 05.2014
Banquet Captain
PGA National Resort & Spa
04.1997 - 05.2014
No Degree - Hospitality Management
Palm Beach State College