Mercede Hall
Lakewood
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Front End Customer Service Associate
Walmart
08.2022 - Current
- Great customers and maintain a positive attitude throughout multiple transactions a day.
- Money center clerk, conducting transactions which includes maintaining the privacy, and integrity of important and sensitive information with each customer.
- Using hand held informative devices to assist customers in locating products throughout the store.
- Handle money with accuracy and integrity during shift; property left behind by customers are logged and sealed.
Manager of Business Development
Grit City Promotions
07.2018 - 08.2022
- Conducted thorough market research and analysis, leading to more informed business decisionmaking.
- Organized and attended industry events to build connections, identify potential leads, and stay updated on market trends.
Home Care Aide
Three Rivers
Lakewood
07.2017 - 02.2020
- Assisted clients with daily living activities and personal care routines.
- Developed strong relationships to ensure client comfort and trust.
- Monitored client health by tracking vital signs and reporting changes.
- Documented care activities in daily logs for accurate record-keeping.
- Transported clients to doctor appointments or other errands as needed.
Team Lead
Fastenal Warehouse
06.2014 - 08.2018
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Education
Courses - Counseling Psychology
Clover Park Technical College
Lakewood, WASkills
- Computer Skills
- Customer Service Qualifications
- Team motivation
- Project management abilities
- Conflict resolution
- Problem solving
Timeline
Front End Customer Service Associate
Walmart
08.2022 - Current
Manager of Business Development
Grit City Promotions
07.2018 - 08.2022
Home Care Aide
Three Rivers
07.2017 - 02.2020
Team Lead
Fastenal Warehouse
06.2014 - 08.2018
Courses - Counseling Psychology
Clover Park Technical College