Carolyn Harris
Summary
Experienced with managing customer inquiries and providing solutions. Utilizes effective communication to address customer needs and ensure satisfaction. Knowledge of customer service best practices and proven track record of improving customer relations.
Overview
9
9
years of professional experience
Work History
Front End Customer Service Associate
Carlie C's
10.2024 - 03.2025
- Streamlined checkout processes by multitasking between register duties, bagging items, and engaging with customers simultaneously.
- Managed returns and exchanges, maintaining professionalism while adhering to company policies.
- Participated in special events or sales promotions within the store, supporting marketing efforts aimed at driving revenue growth.
- Kept inventory well-stocked at the front end displays, making it easy for customers to find popular items quickly.
- Handled high-volume cash transactions accurately, ensuring proper handling of both cash and credit payments.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Retail Supervisor
Dunkin Donut
01.2022 - 05.2022
- Maintain records of sales or other business transactions
- Examine condition of property or products
- Assign duties or work schedules to employees
- Train sales personnel
- Monitor sales activities
- Answer customer questions about goods or services
- Greet customers, patrons, or visitors
Construction Helper
WD Wright
05.2020 - 01.2021
- I was the shift supervisor over my crew
- Setting up safety zones for companies flagging traffic
- Having morning safety briefings turning in and signing off on time cards
Janitor
Cloverleaf
02.2019 - 04.2020
- Select equipment, materials, or supplies for cleaning or maintenance activities
- Clean building walls or flooring
- Confer with coworkers to coordinate maintenance or cleaning activities
- Clean equipment or supplies
- Prepare chemicals for work application
- Dispose of trash or waste materials
- Monitor building premises to ensure occupant or visitor safety
Assistant Key Holder
Dollar General Store
01.2019 - 11.2019
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
- Coordinated with fellow staff members to ensure all daily tasks were completed efficiently, contributing to a smooth operation of the store.
- Enhanced team morale with effective communication and collaboration, leading to improved overall performance.
- Assisted in maintaining a safe and secure store environment by adhering to safety policies and procedures.
- Assisted in achieving sales targets through proactive upselling and cross-selling strategies.
- Helped train new hires on company policies, procedures, and product knowledge, ensuring seamless integration into the team.
- Managed inventory control tasks such as receiving shipments, stocking shelves, and updating records accordingly.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Streamlined opening and closing procedures as integral member of store staff.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
Line cook
AMC
09.2018 - 10.2018
- Making food to order
- All fresh hand made sauce and fresh prep
- Setting up stations making sushi rolls hand made pizzas nachos hot wings pretzel bites cleaning up stations and restocking
Cashier
Wendy's
01.2018 - 03.2018
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stock Clerk
Walmart
07.2016 - 07.2017
- Distribute materials to employees or customers
- Inspect items for damage or defects
- Store items
- Stock supplies or merchandise
- Unload materials or equipment
Education
Bachelor of Science - Healthcare Business
Colorado Technical University
Colorado Springs, COGed program -
Wake Technical Community College
Raleigh, NC04.2025
Vocational/trade school - Certified Nursing Assistant
Central Carolina Community College
Sanford, NC04.2025
Skills
- Strong work ethic
- Patience and resilience
- Customer relationship building
- Complaint handling
- Payment processing
- Customer service
- Attention to detail
- Multitasking
- Computer skills
- Excellent communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front End Customer Service Associate
Carlie C's
10.2024 - 03.2025
Retail Supervisor
Dunkin Donut
01.2022 - 05.2022
Construction Helper
WD Wright
05.2020 - 01.2021
Janitor
Cloverleaf
02.2019 - 04.2020
Assistant Key Holder
Dollar General Store
01.2019 - 11.2019
Line cook
AMC
09.2018 - 10.2018
Cashier
Wendy's
01.2018 - 03.2018
Stock Clerk
Walmart
07.2016 - 07.2017
Bachelor of Science - Healthcare Business
Colorado Technical University
Ged program -
Wake Technical Community College
Vocational/trade school - Certified Nursing Assistant
Central Carolina Community College
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