James Hull
Irving
Summary
At Kroger, I enhanced customer service efficiency and fostered loyalty by streamlining checkout processes and building strong relationships, demonstrating resilience and excellent communication. My multitasking ability and focus on safety compliance contributed to a secure, customer-friendly environment, aligning with key employer-desired skills.
Overview
2
2
years of professional experience
Work History
Front End Customer Service Associate
Kroger
10.2022 - Current
- Streamlined checkout processes by multitasking between register duties, bagging items, and engaging with customers simultaneously.
- Managed returns and exchanges, maintaining professionalism while adhering to company policies.
- Participated in special events or sales promotions within the store, supporting marketing efforts aimed at driving revenue growth.
- Kept inventory well-stocked at the front end displays, making it easy for customers to find popular items quickly.
- Developed strong relationships with customers through active listening, empathy, and understanding their needs.
- Handled high-volume cash transactions accurately, ensuring proper handling of both cash and credit payments.
- Ensured compliance with all safety procedures at the front end, resulting in a consistently safe and secure shopping environment for customers.
- Built rapport with regular customers, fostering loyalty through personalized service experiences.
Education
High School Diploma -
Grand Prairie High School
Grand Prairie, Texas 05-2024
Skills
- Strong work ethic
- Patience and resilience
- Customer relationship building
- Complaint handling
- Professional appearance
- Stress tolerance
- Strong interpersonal skills
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Calm and professional under pressure
- Reliability
- Excellent communication
Timeline
Front End Customer Service Associate
Kroger
10.2022 - Current
High School Diploma -
Grand Prairie High School