MERCEDES ASHLEY
Sinton,Texas
Summary
Friendly Administrative assistant with 10 year background in Office settings. Knowledgeable about security, service and clerical requirements. Able to take on multiple simultaneous tasks with excellent time management abilities and a resourceful approach.
Overview
12
12
years of professional experience
Work History
Helper
Brock Services
Corpus Christi, TX
01.2026 - Current
- Assisted in maintaining clean and safe work environments for team members.
- Operated various tools and equipment to support daily operational tasks efficiently.
- Collaborated with team members to streamline workflows and improve productivity.
- Participated in safety meetings to contribute insights on improving workplace safety standards.
- Performed manual labor and random jobs to help teams accomplish goals.
Server
Umiya Sushi
Corpus Christi, TX
06.2023 - 07.2025
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to optimize order accuracy and minimize wait times for patrons.
- Trained new servers on menu items, service standards, and restaurant protocols to enhance team performance.
- Managed multi-table sections efficiently while maintaining attention to detail and guest needs.
Customer Service Representative
Signature Flight Support
02.2020 - 08.2023
- Greeted customers entering the FBO to ascertain what each customer wanted or needed
- Developed reputation as an efficient service provider with high levels of accuracy
- Arranging services including hotel, catering, and ground transportation
- Delivering a proactive, personalized service experience to Private and Corporate Aviation clientele
- Effectively communicating via air-to-ground radio and ground-to-ground radio, in addition to other forms of communication
- Handled customer inquiries and suggestions courteously and professionally.
Receptionist
Education Service Center, Region 20
Corpus Christi, TX
02.2017 - 02.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Customer Service Representative
Expert Global Solutions
12.2013 - 10.2016
- Provided accurate and appropriate information in response to customer inquiries
- Properly directed inbound calls in phone queues to improve call flow
- Dedicated to continuously improving sales abilities and product knowledge
Education
High School Diploma -
West Oso High School
Corpus Christi06-2012
Skills
- Strong client relations
- Quick learner
- Proficient in cash management
- Credit card processing
- Microsoft Excel
- Exceptional communication skills
- Cheerful and Energetic
- Experience in answering calls, Fax Machine, and Email
- Self-motivated
- Excellent organizational skills
- Administrative support
- Data entry
Timeline
Helper
Brock Services
01.2026 - Current
Server
Umiya Sushi
06.2023 - 07.2025
Customer Service Representative
Signature Flight Support
02.2020 - 08.2023
Receptionist
Education Service Center, Region 20
02.2017 - 02.2020
Customer Service Representative
Expert Global Solutions
12.2013 - 10.2016
High School Diploma -
West Oso High School