Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mercedes Aviles

Chicago,IL

Summary

Dynamic Assistant Store Manager with a proven track record at AutoZone, enhancing store performance and customer satisfaction through expert inventory control and effective mentoring. Excelled in fostering a team-oriented environment, driving sales growth, and leveraging problem-solving skills to exceed goals. Achieved significant improvements in efficiency and customer engagement, demonstrating a balance of hard and soft skills.

Overview

11
11
years of professional experience

Work History

Assistant Store Manager

AutoZone
01.2020 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Stoneleigh Recovery Associates

Debt Collector, Van Ru Credit
09.2017 - 05.2018
  • Provided exceptional customer service while negotiating payment arrangements within company guidelines.
  • Stocked merchandise following planogram to maintain sales floor merchandising standards.
  • Maintained detailed records of all collection efforts, ensuring accurate reporting and accountability.

Check Casher

PLS Check Cashing
05.2014 - 09.2016
  • Provided exceptional service to clients while processing deposits, withdrawals, transfers, loan payments, and check cashing services efficiently.
  • Performed ATM deposits, withdrawals, check deposits and check cashing.
  • Performed check cashing for customers based on company policies.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

High School Diploma -

Foreman High School
Chicago, IL
06.2013

Skills

  • Problem-solving
  • Customer experience
  • Customer service and engagement
  • Inventory control
  • Store organization
  • Store opening and closing
  • Employee scheduling
  • Upselling and cross selling
  • Pricing and markdowns
  • Mentoring and coaching
  • Goals and performance
  • Sales growth

Languages

Spanish
Native or Bilingual

Timeline

Assistant Store Manager

AutoZone
01.2020 - Current

Stoneleigh Recovery Associates

Debt Collector, Van Ru Credit
09.2017 - 05.2018

Check Casher

PLS Check Cashing
05.2014 - 09.2016

High School Diploma -

Foreman High School

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Mercedes Aviles