Mercedes Bauer
Franklin,IN
Summary
Motivated and creative future cosmetologist bringing 7+ years of experience in customer service, team leadership, and performance-based roles. Known for building strong relationships with clients and coworkers, delivering excellent service, and helping teams exceed goals. Seeking a beauty industry role to gain hands-on experience before completing cosmetology school.
Overview
6
6
years of professional experience
Work History
Operations Manager
WALMART
11.2021 - 03.2025
- Led team communication and training initiatives, ensuring smooth daily operations, and exceptional client service.
- Introduced and managed changes in processes, boosting efficiency and team morale.
Digital Team Lead
WALMART
10.2020 - 11.2021
- Delivered hands-on training to new associates, with a focus on service standards and meeting customer needs.
- Handled stock organization and display to increase product sales and promotions.
Academy Trainer
WALMART
05.2019 - 10.2020
- Delivered hands-on training to new associates, with a focus on service standards and customer needs.
- Organized and supervised practices, drills, and activities to improve individual and team performance.
Education
COSMETOLOGY -
Empire Beauty School
Indianapolis, IN03.2026
HIGH SCHOOL DIPLOMA - undefined
Beech Grove High School
Beech Grove, IN12.2018
Skills
- Client relationship building
- Retail and upselling
- Staff training and development
- P & L Management and Multitasking
- Creative Problem-Solving
- Punctual and professional tasking
- Social media and campaign experience
Accomplishments
- Subject Matter Expert over Indianapolis region for Walmart Online Grocery Departments
- 2021 - Voted Best Manager by 50+ Employees at Walmart
- 3x Winner of Manager award given to the most outstanding employee during a given quarter
ACTIVITIES AND HONORS
April 2018 - May 2018: Hornet Hive Pantry - Lead Coordinator and Creator that help fill a pantry that helped over 50+ students and their family in their time of need. Created promotional content and led logistics for donations.
WEBSITES, PORTFOLIOS, PROFILES
Instagram: @GlowWithMercy
Timeline
Operations Manager
WALMART
11.2021 - 03.2025
Digital Team Lead
WALMART
10.2020 - 11.2021
Academy Trainer
WALMART
05.2019 - 10.2020
HIGH SCHOOL DIPLOMA - undefined
Beech Grove High School
COSMETOLOGY -
Empire Beauty School