Summary
Work History
Education
Skills
Timeline
Generic

Mercedes Bryant

Boerne,TX

Summary

Dynamic professional, adept in customer service and problem-solving. Friendly and outgoing with knack for creating welcoming environments. Possesses strong understanding of customer service principles and excellent communication skills. Able to ensure smooth operations and positive guest experiences.

Work History

Front Desk Agent

Hilton
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Enforced policies and procedures to increase efficiency.
  • Maintained clean and organized front desk areas to uphold polished company image.

Floral Designer

Twisted Wild Co
  • Adapted quickly to changing trends in the floral industry, acquiring new skills as needed to effectively serve diverse client needs.
  • Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
  • Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
  • Increased repeat business by providing exceptional customer service and consistently delivering high-quality floral arrangements.

Stay At Home Mom

Self
  • Self-motivated, with a strong sense of personal responsibility.
  • Organized and detail-oriented with a strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Boerne High School
Boerne, TX

Nursing

Rockhurst University
Kansas City, MO

Skills

  • Customer service
  • Guest services
  • Problem-solving skills
  • Time management
  • Oral and written communications
  • Administrative skills
  • Microsoft office

Timeline

Front Desk Agent

Hilton

Floral Designer

Twisted Wild Co

Stay At Home Mom

Self

Boerne High School

Nursing

Rockhurst University
Mercedes Bryant