Mercedes Calderon
Wichita,KS
Summary
Data entry clerk with extensive experience in inputting and organizing data across multiple software applications. Proficient in transcription, word processing, and spreadsheet management. Recognized for accuracy and speed in transposing large volumes of data.
Overview
11
11
years of professional experience
Work History
Bilingual CSR
Alta Resources
Brea, California
11.2021 - 07.2026
- Provided exemplary Spanish customer service, addressing inquiries and concerns promptly.
- Maintained effective communication with Spanish-speaking customers, resolving inquiries and enhancing their experience.
- Initiated proactive communication with customers, ensuring timely responses to their needs.
- Followed up on escalated calls to ensure resolution and customer satisfaction.
- Reviewed customer chat interactions, identifying trends to improve service quality.
- Documented reports and claims accurately to support operational efficiency.
- Built positive customer relationships through effective communication..
- Demonstrated strong typing skills, facilitating efficient documentation processes.
- Managed customer accounts using company-specific CRM software effectively.
Cashier/store clerk
Dollar Tree
Fontana, CA
11.2018 - 06.2021
- Opened store as cashier each shift, ensuring smooth operations from start.
- Balanced the register at the conclusion of every shift.
- Maintained stocked register shelves to enhance customer experience and support sales.
- Coordinated balloon setup each shift to create an inviting store atmosphere.
- Placed go-backs back on the sales floor.
Data Entry Clerk/ABA
Optima Family Services
Rancho Cucamonga, CA
02.2019 - 04.2021
- Produced information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.
- Implemented time-saving strategies to enhance workflow efficiency. by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications.
- Upheld customer trust by ensuring strict confidentiality of sensitive information. and protected operations by keeping information confidential.
- Prepared reports by collecting and analyzing information.
- Provided historical reference by developing and utilizing filing and retrieval systems.
- Created spreadsheets on excel on reports of not accomplished productivity on staff twice a month for a year.
Cashier/Over night stocker
Wal-Mart
Rancho Cucamonga, CA
08.2015 - 10.2016
- Started off as over night stocker
- Re-stocked assigned sections
- Broke down pallets and boxes
- Maintained a clean zone as stocking
- Staged pallets
- I became cashier for day time
- Maintained well stocked lane
- Greeted each and every customer
- Handled all types of payments
Education
Highschool -
A.B. Miller
San Bernardino, CASan Bernardino Valley College
San Bernardino, CASkills
- Microsoft Office Suite
- Excel
- Word
- Photoshop
- Power point
- Google Docs
- Citrix
- Adobe Reader
- NPA Works
- Stamps
- Blue Cherry
- Sage
- Cisco
- Fast Learner
- Quick pace
- Great with physical labor jobs
Languages
Fluent in Spanish
Volunteer Experience
- Think Together
- Silverado Senior Living
- San Bernardino Animal Shelter
- Pathways
Professional References
- Emmanuel Morales, Community Outreach Coordinator, Optima Family Services, 10532 Acacia St., B-11, Rancho Cucamonga, CA, 91730, 323-899-5969
- David Martinez, Dispatch Lead, Fontana, CA, 909-275-2487
- Teresa Bartley, Family Engagement Supervisor, Pathways, 3325 Wilshire Blvd #1100, Los Angeles, CA, 90010, 323-302-2230
Work Ethic
- Fast Learner
- Quick pace
- Great with physical labor jobs
Languages
Spanish
Professional
Timeline
Bilingual CSR
Alta Resources
11.2021 - 07.2026
Data Entry Clerk/ABA
Optima Family Services
02.2019 - 04.2021
Cashier/store clerk
Dollar Tree
11.2018 - 06.2021
Cashier/Over night stocker
Wal-Mart
08.2015 - 10.2016
Highschool -
A.B. Miller
San Bernardino Valley College