Mercedes Chaney
Birmingham
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
MIST Representative
UAB Medicine
Birmingham
07.2024 - 10.2025
- Provided comprehensive support to patients by addressing inquiries and guiding them through the healthcare process.
- Maintained accurate records of patient interactions and follow-ups, ensuring all information was up-to-date.
- Collaborated with medical staff to streamline communication and enhance patient care services.
- Participated in ongoing training to stay updated on healthcare policies and procedures relevant to patient care.
- Answered phone calls and directed them to appropriate personnel.
Customer Service Representative
Health Equity
10.2023 - 03.2024
- Help members with their health savings account, submitting claims and reimbursements.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Technical Support Representative
Kelly Connect/Apple
06.2021 - 10.2023
- Enhanced customer satisfaction by providing timely and accurate technical support for Apple products.
- Resolved complex technical issues for clients through effective troubleshooting and problem-solving techniques.
- Improved first call resolution rates by efficiently diagnosing and addressing customers' concerns.
- Assisted in developing a knowledge base of frequently asked questions and solutions for more efficient issue resolution.
- Managed high call volume while maintaining a focus on quality service and customer satisfaction.
Cashier/ Associate
WalMart
Vestavia
04.2019 - 08.2023
- Provided exceptional service for customers by quickly processing transactions and answering questions.
- Maintained a clean and organized front end area, ensuring a positive shopping experience for all customers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Skilled at working independently and collaboratively in a team environment.
Machine Operator
NCR
Columbus
11.2018 - 01.2019
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Increased production efficiency by assembling components quickly and accurately.
- Maintained high-quality standards with thorough inspections of assembled parts.
Education
Associate Degree -
Columbus Technical College
ColumbusHS Diploma -
Kendrick High School
ColumbusSkills
- Data Entry
- HIPPA expert
- Product Assembly
- Data Collection
- Technical Support
- Documentation
- Complaint resolution
- MS Office
Timeline
MIST Representative
UAB Medicine
07.2024 - 10.2025
Customer Service Representative
Health Equity
10.2023 - 03.2024
Technical Support Representative
Kelly Connect/Apple
06.2021 - 10.2023
Cashier/ Associate
WalMart
04.2019 - 08.2023
Machine Operator
NCR
11.2018 - 01.2019
Associate Degree -
Columbus Technical College
HS Diploma -
Kendrick High School