Mercedes Collazo
Detroit,Michigan
Summary
Driven professional with a proven track record at Detroit Public School Community District, excelling in administrative support and team leadership. Mastered file organization and confidentiality handling, significantly enhancing document security and efficiency. Demonstrated exceptional verbal communication and customer service, fostering cross-functional collaboration and performance improvement. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clerical Technician-Level III
Detroit Public School Community District
06.2022 - Current
- Eased administrative burdens for other departments through cross-functional support and collaboration on various projects.
- Utilized office management software to record and track customer information.
- Protected sensitive company information with vigilant attention to document security protocols while handling confidential files and correspondence.
- Bolstered overall company efficiency with precise record-keeping practices that ensured easy access to essential documents when required.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Delivered clerical support by handling range of routine and special requirements.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Food Service Supervisor
Detroit Public School Community District
10.2017 - 06.2022
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
- Established and managed team schedules and shift assignments.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Maintained high-quality standards for food preparation, presentation, and taste across all menu offerings.
- Ensured compliance with health department regulations, maintaining a consistently clean and safe kitchen environment for staff and customers alike.
- Facilitated team collaboration through regular meetings where staff provided input on menu items, promotions, and daily specials.
Education
No Degree - Computer Programming
Henry Ford College
Dearborn, MIHigh School Diploma -
Cathrine Ferguson Academy
2750 Selden St Detroit MI, 4820806.1996
Skills
- Verbal Communication
- File Organization
- Confidentiality handling
- Customer Service
- Time Management
- Dedicated Team Player
- Documentation And Reporting
- Administrative Support
- Performance Improvement
- Positive Attitude
Certification
ServSafe certification 05/10/2022 thru 05/10/2027
Languages
Spanish
Limited Working
Timeline
Clerical Technician-Level III
Detroit Public School Community District
06.2022 - Current
Food Service Supervisor
Detroit Public School Community District
10.2017 - 06.2022
No Degree - Computer Programming
Henry Ford College
High School Diploma -
Cathrine Ferguson Academy