Ellia Munoz
New York,NY
Summary
Highly experienced and reliable with a stellar work ethic and guest satisfaction record. Adept at managing interaction, handling a wide array of personality types of guest with complete professionalism and courtesy. Able to
function well as an independent worker or in coordination with staff and management.
Overview
5
5
years of professional experience
Work History
Clerical Associate III
Bellevue Hospital Center
462 1st Avenue, New York, NY 10016
05.2023 - Current
- Served as a principal assistant to C.P.E.P, Intake, Interim Crisis Clinic and C.F.E.S.
- Supervises the operation of one or more multiple switchboards.
- Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
- Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
- Managed daily office tasks such as answering phones, scheduling appointments, and maintaining inventory levels to ensure smooth operations.
- Input data into spreadsheets and databases.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Coordinated and scheduled meetings and appointments.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Informed and supported business leaders through consistent communication and administrative support duties.
Receptionist Supervisor
MedRite Urgent Care
919 2nd Avenue, New York, NY 10017
12.2021 - 05.2023
- Responsible for assuring the readiness of the reception area, opening the building at the designated time and having all front desk services fully operational at the start of business.
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing client concerns promptly.
- Greeting patient's professionally both in person and over the phone.
- Ensuring of patient scheduling, registration, medical records, data entry and processing cash and card transactions.
- Efficiently registered for services such as Urgent Care, Covid -19 visit's, Workers Compensation Cases/ Pre-Ops and Work Related Physical/ Testing.
- Maintained a sanitary work space at all times.
Leasing Consultant
BNE Real Estate Group
16 Micro Lab Rd, Livingston, NJ 07039
11.2019 - 12.2021
- Overseeing multiple properties maintaining over 360 units.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Coordinating any necessary property maintenance.
Education
High School Diploma -
Harlem Renaissance High School
22 E 128th St, New York, NY 1003506.2009
Skills
- Report Preparation
- Faxing Documents
- Scanning Documents
- Typing Speed
- Positive Attitude
- Time Management
- Complex Problem-Solving
- File Maintenance
- Appointment Scheduling
- Verbal Communication
- Customer Service
- Data Entry
Timeline
Clerical Associate III
Bellevue Hospital Center
05.2023 - Current
Receptionist Supervisor
MedRite Urgent Care
12.2021 - 05.2023
Leasing Consultant
BNE Real Estate Group
11.2019 - 12.2021
High School Diploma -
Harlem Renaissance High School