Rose Cuadrado
NYC Health + Hospitals
Brooklyn,NY
17
years of professional experience
Organized Clerical Associate recognized for high productivity and efficient completion of tasks. Specialize in data entry, record keeping, and customer service, ensuring accurate information management and positive client interactions. Possess strong communication, time management, and problem-solving skills which contribute to streamlined office operations and support team objectives. Looking to take on a new roles within the company where new ideas and perspectives to complement my ethics as well as taking on new projects and understand new dynamics of work and team building skills.
Work History
Clerical Associate LVL III
1 Year 10 Months- verify insurances for each patient via EPIC, website, phone.
- Managed patient records and ensured accuracy of information entry.
- Coordinated scheduling for medical appointments, optimizing staff resources and patient flow.
- Trained junior clerical staff on administrative protocols, improving team productivity and service quality.
- Assisted with scheduling appointments for various departments and services.
- Coordinated communication between patients and healthcare staff effectively.
- Processed incoming documents and maintained organized filing systems.
- Utilized EPIC health record systems to update patient data securely.
- Answered phone inquiries and directed calls to appropriate personnel promptly.
- Scanned documents into digital format for storage purposes.
- Sorted and distributed incoming mail to appropriate providers .
- Performed receptionist duties such as greeting visitors and answering calls.
- Directed clients and guests to correct departments, rooms, and staff members.
- Created labels for outgoing packages using a label maker.
- Managed daily office operations and maintained a clean and efficient workspace.
- Answered and directed phone calls to appropriate staff members.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Copied, sorted and filed records of office activities and business transactions.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Troubleshot office equipment, computer hardware and software issues.
- Operated photocopiers and scanners, facsimile machines and personal computers.
Payroll Specialist
1 Year 9 Months- Processed payroll for over 500 employees bi-weekly, ensuring accuracy of pay and deductions.
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
- Researched discrepancies in payroll data and provided corrective action when needed.
- Performed manual calculations for retroactive pay adjustments or special payments as required.
- Maintained up-to-date knowledge of relevant laws and regulations regarding wage and hour compliance.
- Provided timely customer service support to employees regarding questions about their paychecks or other payroll issues.
- Coordinated with Human Resources staff on employee leaves of absence or termination paperwork.
- Ensured that all necessary taxes were withheld accurately from each employee's paycheck.
- Managed multiple tasks simultaneously while meeting deadlines consistently.
- Solved complex problems related to payroll processing quickly and efficiently.
- Ensure compliance with federal and state employment regulations consistently.
- Train new staff on payroll procedures and best practices effectively.
- Assist in resolving payroll discrepancies through effective communication.
School Crossing Guard
3 Months- Assisted pedestrians in crossing the street safely and efficiently.
- Monitored traffic to ensure safe passage of pedestrians.
- Provided directions to children regarding safety protocols when crossing streets.
- Directed traffic away from areas where students were crossing.
- Kept an eye out for reckless drivers or suspicious activity near school crossings.
- Observed proper hand signals and signs when directing student crossings.
- Instructed students on proper road safety techniques such as looking both ways before crossing a street or intersection.
- Maintained communication with school officials regarding any changes in traffic patterns or other potential hazards near school crossings.
- Conducted regular patrols around schools during peak hours for pedestrian traffic flow.
- Reported incidents of distracted driving or parking violations near school zones to local law enforcement agencies.
- Collaborated with teachers, administrators, and other staff members to ensure student safety within the immediate vicinity of schools.
Assistant Manager
1 Year 1 Month- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
Personal Care Assistant
5 Years 1 Month- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Provided companionship to elderly and disabled clients in their homes or other residential facilities.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Accompanied clients to medical appointments and provided transportation services when necessary.
- Prepared meals according to dietary requirements and assisted in feeding when needed.
- Monitored vital signs such as blood pressure, pulse rate and respiration rate for the patient's health status.
- Maintained accurate records of client care activities on computerized systems for charting purposes.
- Participated in recreational activities with clients such as reading books, playing cards or board games.
Receptionist/Secretary
2 Years- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
Education
High School Diploma
A.D. Pharmacy Technician - Pharmacy
Pharmacy Technician - Pharmacy
Skills
Customer Service Management
Telephone etiquette
Computer skills
Excellent communication
Multitask
information confidentiality
Teamwork and collaboration
Upbeat and positive personality
Appointment scheduling
Time management
Problem solving
Spreadsheet management
Filing systems
Report preparation
Database maintenance
Scanning documents
Mail sorting
Typing speed
File organization
Microsoft office
Scheduling appointments
Reception duties
Valid Driver's license
Payment processing
Faxing documents
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Clerical Associate LVL III
NYC Health + Hospitals
09.2024 - CurrentRead More
Payroll Specialist
Heart to Heart Home Care
12.2022 - 09.2024Read More
School Crossing Guard
NYPD
09.2022 - 12.2022Read More
Assistant Manager
ICHIRAN USA., INC
12.2017 - 01.2019Read More
Personal Care Assistant
Village Home Care
02.2012 - 03.2017Read More
Receptionist/Secretary
Conesic
01.2010 - 01.2012Read More
Ana Roque De Duprey High School
High School Diploma
Read More
Humacao Community College
A.D. Pharmacy Technician from Pharmacy
Read More
New York Institute of Medical Careers
Pharmacy Technician from Pharmacy
Read More