Mercedes Collins
Martin,KY
Summary
Dynamic professional with experience at Pikeville Medical Center, skilled in data collection and social skills development. Successfully reduced challenging behaviors through positive reinforcement strategies, fostering trust with families. Proven ability to mentor and support teams, enhancing productivity and achieving client-focused outcomes. Strong attention to detail and effective problem-solving abilities drive success.
Overview
10
10
years of professional experience
Work History
RBT
Pikeville Medical Center
04.2025 - Current
- Reduced challenging behaviors through the implementation of positive reinforcement strategies.
- Received ongoing supervision from Board Certified Behavior Analysts to refine professional skills and knowledge.
- Fostered strong relationships with clients'' families, fostering trust and open communication vital for successful outcomes.
- Supported families in understanding and applying behavioral strategies within the home environment.
- Implemented skill acquisition programs tailored to each client''s unique needs and abilities.
Assistant Manager
Sally Beauty
09.2023 - 03.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Sales Associate
Walmart
06.2022 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Trainer
Anderson Merchandisers, LLC
06.2022 - 04.2023
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Barista
Faithlife Market
07.2020 - 01.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Sales Associate
Goodys
07.2015 - 12.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Betsy Layne High School
Stanville, KY05.2015
Skills
- Data collection
- Social skills development
- Incidental teaching
- Reinforcement strategies
- Teamwork
- Problem-solving
- Attention to detail
- Multitasking
Timeline
RBT
Pikeville Medical Center
04.2025 - Current
Assistant Manager
Sally Beauty
09.2023 - 03.2024
Sales Associate
Walmart
06.2022 - 06.2023
Trainer
Anderson Merchandisers, LLC
06.2022 - 04.2023
Barista
Faithlife Market
07.2020 - 01.2021
Sales Associate
Goodys
07.2015 - 12.2017
High School Diploma -
Betsy Layne High School
Similar Profiles
Kimberly HarrisKimberly Harris
Registered Behavior Technician at Pikeville Medical Center Ave CenterRegistered Behavior Technician at Pikeville Medical Center Ave Center
Whitney RoweWhitney Rowe
Nurse Practitioner at Pikeville Medical CenterNurse Practitioner at Pikeville Medical Center
Destiny BelcherDestiny Belcher
Registered Nurse, Obstetrics and Gynecology Clinic at Pikeville Medical CenterRegistered Nurse, Obstetrics and Gynecology Clinic at Pikeville Medical Center