MERCEDES DEMETRI, LVN
San Francisco,CA
Summary
To contribute to your organization's success by providing exceptional quality of service and customer service. Provide strong work ethics, adaptability and exceptional interpersonal skills. Educate clients on resources needs and eager to contribute to a dynamic team and support organizational goals.
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Overview
7
7
years of professional experience
Work History
Customer Navigator
Stanford Medical Center
Palo Alto, California
09.2020 - Current
- Provided information and guidance to clients on how to access services and resources.
- Collaborated with other professionals such as social workers, case managers, medical staff. to coordinate care for clients.
- Provided support when needed by utilizing de-escalation techniques and providing emotional support.
- Trained new team members on navigational duties, monitored performance and provided ongoing support and mentoring.
Customer Service Agent
Virgin Airlines /Alaska Airlines
San Francisco, USA
10.2017 - 01.2019
- Performed boarding and gate duties, i.e., checking flight tickets, making flight announcements, checking aircraft and confirming cabin security
- Resolved customer complaints quickly and efficiently.
- Processed refunds, returns, exchanges, and order cancellations according to policy.
Flight Attendant
Alaska Airlines
01.2018 - 12.2018
- Provided safety instructions to passengers prior to takeoff and landing.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Responded to medical emergencies as needed during flights.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols to meet FAA guidelines.
Education
Licensed Vocational Nursing - Nursing
Quest Nursing Education Center
Oakland, CA12-2023
Skills
- BLS and CPR Certified
- Emergency response training
- EPIC
- Word
- Excel
- Client Relationship Building
- Nurturing
- Conflict Resolution
Timeline
Customer Navigator
Stanford Medical Center
09.2020 - Current
Flight Attendant
Alaska Airlines
01.2018 - 12.2018
Customer Service Agent
Virgin Airlines /Alaska Airlines
10.2017 - 01.2019
Licensed Vocational Nursing - Nursing
Quest Nursing Education Center