Mercedes Drew
Palmetto,FL
Summary
Results-driven customer support professional with a strong focus on error resolution, payment processing, and inventory management. Proven ability to enhance customer experience and ensure operational accuracy.
Overview
27
27
years of professional experience
Work History
Offline Customer Support
Spectrum (Charter Communications LLC)
Palmetto, FL
05.2017 - 04.2026
- Executed offline support tasks to streamline team operations and maintain service quality.
- Owned special requests and conducted research to support team goals and enhance customer experience.
- Identified and corrected errors on customer accounts to ensure accurate records and improve customer satisfaction.
- Interacted with customers and coworkers to ensure accuracy of information and requests.
Assistant Cafe Manager
Sarasota Jungle Gardens
Sarasota, Florida
04.2016 - 02.2020
- Provided excellent customer service to enhance guest experiences.
- Oversaw cash handling and daily financial transactions accuracy.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Coordinated inventory management and stock replenishment efforts.
- Trained new staff on cafe policies and procedures effectively.
- Collaborated with kitchen staff to ensure timely food preparation and service.
Bakery Clerk
Publix
Palmetto, FL
09.2014 - 05.2017
- Assisted customers in selecting bakery items and provided product knowledge.
- Packaged bakery items and purchases in boxes and bags, ensuring convenience and satisfaction for customers.
- Maintained cleanliness and organization of the bakery display cases.
- Maintained cleanliness and organization of bakery area by sweeping floors, wiping down counters, and restocking items to enhance customer experience.
- Reviewed expiration dates on all bakery products, ensuring quality control and freshness for customer safety. on all food items to ensure freshness of products being sold.
- Used bread slicers and other bakery equipment to handle high-volume operations needs.
Senior Sales Associate
Franklin Templeton Investments
St Petersburg, FL
05.1999 - 04.2014
- Provided expert guidance on investment products and services to clients.
- Developed strong relationships with clients to enhance account management.
- Assisted in creating tailored financial solutions for diverse client needs.
- Collaborated with team members to refine sales strategies and processes.
- Participated in training sessions to stay updated on industry regulations and trends.
Education
High School Diploma -
Votec
Las Vegas, NV06-1977
Skills
- Customer support
- Customer relationship management
- Issue resolution
- Transaction management
- Cash handling
- Stock management
- Hygiene standards
Accomplishments
- Top Performer Gold Award - 2020
Timeline
Offline Customer Support
Spectrum (Charter Communications LLC)
05.2017 - 04.2026
Assistant Cafe Manager
Sarasota Jungle Gardens
04.2016 - 02.2020
Bakery Clerk
Publix
09.2014 - 05.2017
Senior Sales Associate
Franklin Templeton Investments
05.1999 - 04.2014
High School Diploma -
Votec