Mercedes Edwards
Oakland,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Action Property
Property management
06.2023 - Current
- Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
- Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
- Coordinated with guests to provide special requests such as flowers or champagne in guest rooms upon arrival.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Developed strong relationships with key partners in order to ensure smooth operations between departments.
- Kept updated records of guest feedback forms in order to measure service quality over time.
Concierge Supervisor
Related
06.2019 - Current
- Monitored staff performance, providing feedback and guidance as needed.
- Maintained accurate records of guest requests and inquiries.
- Resolved customer complaints in a professional manner.
- Assigned tasks to team members to maximize efficiency and effectiveness of service delivery.
- Provided training and orientation sessions to new staff members on concierge policies and procedures.
- Ensured compliance with safety regulations, health codes, and other applicable laws governing hospitality services.
- Performed administrative duties such as maintaining logs of incident reports or tracking budget expenditures.
Volunteer
Humane Society Of North Bay
Vallejo
09.2014 - 03.2024
- Collaborated with other organizations dedicated to animal welfare initiatives.
- Monitored animals' behavior during interactions with humans or other animals in order to identify any signs of distress or aggression.
- Promoted safe animal handling practices, offering care and enrichment to shelter animals.
- Walked animals in assigned area to complete daily enrichment.
- Observed shelter animals for unusual symptoms indicative of medical or behavioral problems, reporting issues to shelter manager.
- Assisted with bathing and brushing to keep animals clean, attractive and comfortable.
- Maintained clean and orderly play yards, kennels and cages.
- Administered medications to animals.
- Reviewed pet records from daily visits and appointments, entering important data into system.
Education
High School Diploma -
Jesse M. Bethel High School
Vallejo, CA06-2010
Skills
- Analytical Thinking
- Excellent Communication
- Multitasking
- Report Preparation
- Organizational Skills
- Animal Handling
- Treatment Administration
- Injury evaluation
- Human and Animal Safety
- Animal Behavior Education
Timeline
Action Property
Property management
06.2023 - Current
Concierge Supervisor
Related
06.2019 - Current
Volunteer
Humane Society Of North Bay
09.2014 - 03.2024
High School Diploma -
Jesse M. Bethel High School
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