Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mercedes Flores

Abilene

Summary

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

3
3
years of professional experience

Work History

Scheduling Representative

Hendricks Medical Center
05.2025 - Current
  • Scheduled patient appointments using electronic health record systems.
  • Communicated with patients to confirm appointment details and address inquiries.
  • Managed daily appointment calendar for multiple healthcare providers.
  • Coordinated with medical staff to optimize scheduling efficiency and patient flow.
  • Updated patient information in databases to ensure accuracy and compliance.
  • Followed up with patients regarding upcoming appointments.
  • Processed patient referrals and insurance verifications.
  • Utilized computer applications to manage daily tasks efficiently.
  • Maintained updated records of all scheduled appointments.

Custmer Advocate

HCSC, Blue Cross Blue Shield of Texas
Abilene
01.2024 - 05.2025
  • Assisted customers with inquiries regarding health insurance plans and coverage.
  • Provided feedback to management on common customer concerns and service improvements.
  • Provided customer support through phone, email and chat channels.
  • Researched customer inquiries to ensure accurate resolution of their issues.
  • Performed extensive research on all inquiries and concerns to achieve complete client satisfaction.
  • Reached out to providers to help develop comprehensive solutions.
  • Researched problems with benefits, accounts, and services with speed and accuracy.
  • Ensured compliance with applicable laws and regulations related to the handling of personal information.
  • Collaborated with colleagues across multiple departments to resolve customer issues quickly and efficiently.
  • Monitored incoming calls, emails, chats and other communication channels for customer inquiries.
  • Maintained thorough and detailed documentation of customer interactions and outcomes.

Scheduling Representative

Hendricks Medical Center
Abilene
01.2023 - 01.2024
  • Scheduled patient appointments using electronic health record systems.
  • Communicated with patients to confirm appointment details and address inquiries.
  • Managed daily appointment calendar for multiple healthcare providers.
  • Coordinated with medical staff to optimize scheduling efficiency and patient flow.

Education

GED -

Alta Vista Adult Education
Abilene, TX
05-2016

Skills

  • Appointment scheduling
  • Insurance verification
  • Customer support
  • Patient communication
  • Electronic health records
  • Conflict resolution
  • Attention to detail
  • Time management
  • Problem solving
  • Data entry accuracy
  • Team collaboration
  • Compliance awareness
  • Calendar management
  • Process improvement

Timeline

Scheduling Representative

Hendricks Medical Center
05.2025 - Current

Custmer Advocate

HCSC, Blue Cross Blue Shield of Texas
01.2024 - 05.2025

Scheduling Representative

Hendricks Medical Center
01.2023 - 01.2024

GED -

Alta Vista Adult Education