Mercedes Ford
Swords to Plowshares
Oakland,CA
1
Certification
Community-centered resident services and housing-stability professional with 12+ years of experience in affordable housing, supportive services, case management, resident engagement, and community-resource coordination. Skilled in trauma-informed, culturally responsive support; housing stabilization; partnership coordination; group facilitation; mediation; and documentation.
Work History
Case Manager
- Delivered client-centered case management and resource navigation for veterans experiencing or at risk of homelessness, supporting their transition to stable housing.
- Facilitated access for clients to housing resources, public benefits, health and behavioral health care, employment supports, and community-based services to enhance their overall wellbeing.
- Coordinated with service providers and community partners to ensure comprehensive service delivery while maintaining accurate case documentation and effective referral processes.
Housing Case Manager
- Coordinated with county partners to enhance Project Roomkey services and address client needs.
- Supported adults facing significant barriers through comprehensive assessments and tailored housing-stability planning, ensuring effective service coordination and access to community-based care.
- Collaborated with providers and agencies on individualized care plans.
- Coordinated resident services to enhance community engagement and support initiatives.
Case Manager
- Developed individualized case plans, ensuring alignment with client goals and available resources.
- Conducted comprehensive assessments to determine clients' needs and coordinate appropriate services.
- Monitored client progress, adjusting interventions as necessary to improve outcomes.
- Facilitated communication between clients and service providers to enhance support networks.
Housing Case Manager
- Delivered strengths-based, trauma-informed case management for highly vulnerable clients; crafted individualized action plans to enhance self-sufficiency.
- Provided strengths-based, trauma-informed case management for highly vulnerable clients; developed individualized action plans that promoted self-sufficiency.
- Ensured accurate, confidential documentation and completed required data entries for caseload of approximately 80 clients.
Resident Services Coordinator
13 Years 7 Months- Coordinated resident services and community-resource referrals for affordable-housing residents, enhancing stability and promoting self-sufficiency.
- Planned and facilitated community workshops and outreach activities, building strong relationships with residents, agencies, and internal staff to enhance community engagement.
- Connected residents to appropriate service providers, fostering resident engagement and supporting team training and program activities.
Education
Case Manager Certification - General Education
Associate of Arts
Skills
Resident service coordination
Benefits & Resource Navigation
Trauma-Informed Support
Crisis mediation
Client Advocacy
Individualized Care Plans
One-on-one support
Documentation management
HMIS
Clarity & Salesforce
Group facilitation
Resident leadership
Certification
case manger certification 2021
Timeline
Resident Services Coordinator
Community Housing Partners
01.2013 - 2016Read More
Case Manager
Swords to Plowshares
2023 - 2025Read More
Housing Case Manager
Abode Services
2021 - 2023Read More
Case Manager
Glide Memorial Church
2018 - 2021Read More
Housing Case Manager
Catholic Charities
2016 - 2018Read More
Merritt College
Case Manager Certification from General Education
Read More
City College of San Francisco
Associate of Arts
Read More