Mercedes Foreman
Houston,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Best Buy
11.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Recommend products and solutions that meet customers’ needs
Twin Peak Girl
Twin Peaks
09.2018 - 11.2020
- Adhering to all Presentation Guidelines
- Interaction with and entertainment of guests
- Promotion of events and specials that promote the good will and profitability of the business
- Best-in-class service and hospitality, greeting guests, executing food and drink
Waitress/Cashier
Bushes Chicken
06.2017 - 08.2018
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Education
High School Diploma -
San Marcos High School
San Marcos, TX08.2020
Skills
- Communication
- Problem Solving
- Teamwork
- Customer Service
- Adaptability
- Organization
Timeline
Customer Service Representative
Best Buy
11.2020 - Current
Twin Peak Girl
Twin Peaks
09.2018 - 11.2020
Waitress/Cashier
Bushes Chicken
06.2017 - 08.2018
High School Diploma -
San Marcos High School