MERCEDES GONZALEZ
Plano,TX
Summary
Accomplished Security Professional with extensive experience at Texas Health Presbyterian Hospital, adept in emergency response and conflict de-escalation. Demonstrated proficiency in CCTV surveillance and bilingual communication skills (English and Spanish), ensuring comprehensive safety protocols. Excelled in training peers and enhancing security measures, significantly improving facility safety and customer service.
Overview
26
26
years of professional experience
Work History
Security Officer / Public Safety Officer
Texas Health Presbyterian Hospital,
07.2012 - Current
- Greeted guests professionally and courteously
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns
- Prevented unauthorized access to facilities by enforcing protocols and verifying identification.
- Trained new Security Officers in company policies, .
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Monitored CCTV cameras and alarm systems
Law Enforcement Officer
Federal Reserve Bank
01.2001 - 08.2010
- Maintain the physical protection of the people, property, and premises by conducting interior and exterior patrols and manning highly visible
- Conduct inspections and observation of all vehicles, and persons entering the facilities.
- · Operate security screening equipment at the Bank’s entrances, and garage, including but not limited to access control, alarms, metal detectors, and explosive detection equipment.
- Develop and maintain proficiency in areas such as weapons,
- Basic life support healthcare provider certified by the American Heart Association
Armed Driver/Cash Vault Teller
Loomis Armored
12.1998 - 01.2001
- Highly involved in conducting inventory for cash and checks
- Handled sensitive materials appropriately, ensuring they were securely stored during transport according to established procedures.
- Verified orders for customers in addition to cash amount on incoming routes
- Maintained confidentiality of agency and third-party records
Education
GED -
Milwaukee Area Technical School
700 West State Street Milwaukee, Wisconsin 53233Skills
- Report writing
- CCTV surveillance
- Emergency response
- Access control
- Conflict de-escalation
- Metal detector operation
- First aid and CPR certified
Languages
Spanish
Native or Bilingual
Timeline
Security Officer / Public Safety Officer
Texas Health Presbyterian Hospital,
07.2012 - Current
Law Enforcement Officer
Federal Reserve Bank
01.2001 - 08.2010
Armed Driver/Cash Vault Teller
Loomis Armored
12.1998 - 01.2001
GED -
Milwaukee Area Technical School
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