Summary
Overview
Work History
Education
Skills
Certification
Certification
Timeline
Generic

Mercedes Hamilton

Green River

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Operations Support and Training Specialist

SYRINGA PROPERTY MANAGEMENT
05.2025 - 09.2025
  • Assisted in the development and implementation of training programs for new hires to ensure a seamless onboarding process
  • Monitored key performance indicators (KPIs) to identify areas for improvement and implemented strategies to optimize operational efficiency
  • Implemented quality control measures to ensure adherence to established standards and procedures throughout the operations support function
  • Participated in regular team meetings to discuss challenges faced during daily operations support activities and brainstorm solutions
  • Supported management in developing strategic plans for improving overall operational effectiveness within the organization
  • Developed and maintained standard operating procedures (SOPs) for operations support functions; ensured consistency and adherence to established guidelines
  • Assisted in the implementation of new software/systems for operations support activities; trained team members on usage resulting in smooth transition
  • Managed multiple projects simultaneously, ensuring deadlines were met while maintaining high-quality standards
  • Performed regular audits of company policies and procedures to identify areas for improvement or non-compliance
  • Maintained an up-to-date knowledge of industry regulations and best practices to ensure compliance standards were met
  • Responded promptly to inquiries from employees regarding compliance policies, providing guidance as needed
  • Created standardized templates for various compliance-related documents such as forms, checklists, or training materials
  • Monitored employee activities for adherence to company policies through regular review of electronic systems or reports
  • Collaborated with external auditors during annual audits to provide requested documentation or support as required
  • Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency

Regional Property Manager

SYRINGA PROPERTY MANAGEMENT
08.2023 - 09.2025
  • Direct property operations to achieve strategic and budget objectives. Lead, direct and manage property personnel with recruiting, hiring, training and performance management.
  • Affordable Housing, Section 8, HUD, RD and Tax Credit
  • Managed 10 properties in Wyoming
  • Ensures accuracy of reporting through property management software. Ensures adherence with company policies and procedures and ensures compliance with federal, state and local laws
  • Complete property financial analysis of operating results and report results to Senior Management monthly. Create annual budgets for assigned region.
  • Oversee any/all compliance requirements for assigned region from affordable funding sources. Conduct virtual and/or in-person site visit(s) for each property each month.
  • Collaborate with development, construction and accounting as needed. Work directly with construction and on-site personnel to ensure a smooth transition from construction to management for lease up of new properties.
  • Develop and execute marketing plans for all properties. Manage and or approve all property expenditures and invoices and ensures adherence to company capital expenditure policy.
  • Monitor adherence to the accounts receivable policy monthly Direct and supervise Team Leaders to maximize portfolio performance. Provide relief management to on-site offices as needed.

Property Manager

SYRINGA PROPERTY MANAGEMENT
10.2020 - 05.2023
  • Managing a 70 unit property
  • Processing payments, move outs, move in, and renewing leases.
  • Section 8 housing - Low Income Housing Tax Credit
  • Supervisor of 3 employees
  • Time cards, clerical, documenting, filing, answering calls, customer service , working with the public.
  • Maintaining rules and regulations, giving orders and also following orders
  • Assisting regional manager with other job duties, training other managers and staff.
  • On call emergencies, attending courts for evictions ect.
  • High computer skills, multitasking, marketing, organized

Out-Patient Medical Coder

Sweetwater Memorial Hospital
10.2019 - 03.2020
  • Using ICD-10 codes for
  • Reading and analyzing insurance patient records
  • Knowing medical
  • Determining the correct terminology codes for diagnosis
  • Communicating with
  • Following HIPPA Laws physicians/medical staff

Education

High school diploma -

Riverton High School
Riverton, WY

Skills

  • LIHTC and HUD compliance
  • Rural development expertise
  • Section 8 knowledge
  • Accounting and auditing
  • Fair housing regulations
  • Medical records management
  • HIPAA compliance
  • Customer service excellence
  • Property management skills
  • Regulatory compliance oversight

Certification

  • C3P
  • November 2024 to Present
  • Affordable Housing
  • Fundamentals of LIHTC Management
  • May 2023 to Present

Certification

  • Certified Credit Compliance Professional
  • Fundamentals of LIHTC Management

Timeline

Operations Support and Training Specialist

SYRINGA PROPERTY MANAGEMENT
05.2025 - 09.2025

Regional Property Manager

SYRINGA PROPERTY MANAGEMENT
08.2023 - 09.2025

Property Manager

SYRINGA PROPERTY MANAGEMENT
10.2020 - 05.2023

Out-Patient Medical Coder

Sweetwater Memorial Hospital
10.2019 - 03.2020

High school diploma -

Riverton High School

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