Summary
Overview
Work History
Education
Skills
Skills
Certification
Timeline
Hi, I’m

Mercedes Hill

Charlton,NY
Mercedes Hill

Summary

Results-driven property manager with a strong background in managing multiple residential properties. Experienced in overseeing maintenance, coordinating cleaning services, and ensuring properties are well-maintained and tenants are satisfied. Proven ability to handle tenant inquiries promptly and effectively, fostering positive relationships and community engagement. Committed to delivering exceptional service and optimizing property value through attentive management and proactive problem-solving. Highly organized and detail-oriented, with a focus on creating a welcoming and well-maintained living environment.

Overview

20
years of professional experience
1
Certification

Work History

Albany Downtown Student Apartments

Property Management Assistant
07.2024 - Current

Job overview

  • Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
  • Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
  • Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Improved property curb appeal with diligent attention to landscaping and exterior maintenance tasks.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Communicated effectively with owners, residents, and on-site associates.

Albany Downtown Student Apartments

Cleaning Assistant
07.2024 - Current

Job overview

  • Mopped and vacuumed floors to remove residue and restore finished appearance.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
  • Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
  • Collaborated effectively with colleagues to complete large-scale projects within designated timeframes.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Performed deep-cleaning tasks on carpets, upholstery, and hard floors using specialized equipment and techniques for optimal results.
  • Contributed to a safe working environment by adhering to safety protocols during all tasks, reducing workplace accidents.
  • Received consistent positive feedback from supervisors for attention to detail and adherence to company standards.
  • Maintained a punctual attendance record while also being flexible with scheduling as needed for after-hours or weekend assignments.
  • Visually inspected area for overlooked aspects.
  • Enhanced cleanliness standards by consistently maintaining a well-organized and sanitized work environment.
  • Assisted with inventory management, tracking supplies usage, and reordering when necessary to prevent shortages.
  • Treated stains and damaged areas to restore value.
  • Met established regulatory and organizational guidelines mandating cleanliness.
  • Maintained open communication channels with supervisors regarding task progress, potential issues, or suggestions for improvement.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed trash, debris and other waste materials from premises.
  • Emptied trashcans and transported waste to collection areas.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Organized and used industrial cleaning products following strict safety procedures.

Albany Downtown Student Apartments

Independent Contractor
07.2024 - Current

Job overview

  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
  • Managed the detailed cleaning and thorough upkeep of over five elegantly designed Airbnb and Furnished Finder properties, each showcasing unique decor and amenities. Ensured that every home was immaculately presented and exuded a warm, welcoming atmosphere for guests. This involved not only routine cleaning tasks but also careful attention to the arrangement of furniture, the replenishment of essential supplies, and the enhancement of the overall aesthetic to create an inviting space that guests would love to return to.
  • Carried out essential maintenance tasks on each property, meticulously addressing repairs and ensuring ongoing upkeep to enhance their overall appearance and functionality.

Upstate Care Coordination

Home Health Aide
01.2024 - 06.2025

Job overview

  • Extended supportive aid to clients.
  • - Perform housework, personal care, medication management, and meal preparation
  • - Drive clients to appointments and assist with grocery shopping

Greg Beeche Logistics LLC

Cleaning Manager
07.2005 - 02.2022

Job overview

  • Improved overall cleanliness by implementing efficient cleaning procedures and utilizing appropriate tools and equipment.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
  • Managed budgets effectively, tracking expenses and making necessary adjustments to maintain fiscal responsibility.

Albany Medical Center

Medical Assistant
06.2009 - 12.2013

Job overview

  • - Assisted healthcare professionals with patient care
  • Assisted in completing various administrative responsibilities.

Education

Mildred Elley
Albany, NY

Medical Assistant
08.2009

Burnt Hills Ballston Lake CSD
Burnt Hills, NY

High school or equivalent
06.2004

Skills

  • Phlebotomy
  • Medication Administration
  • Vital Signs Monitoring
  • Bathing Assistance
  • Grooming and Dressing
  • Property
  • Assistance with Activities of Daily Living
  • Housekeeping
  • Laundry
  • Effective Communication
  • Compassionate Care
  • Patient Advocacy
  • Family Support
  • HIPAA Compliance
  • Safe Patient Handling
  • Infection Control Practices
  • Emergency Response Training
  • Property Management
  • Property Maintenance
  • Cleaning Services

Skills

10+ years, Phlebotomy, Medication Administration, Vital Signs Monitoring, Bathing Assistance, Grooming and Dressing, Assistance with Activities of Daily Living, Memory Care Techniques, Food Preparation, Housekeeping, Laundry, Effective Communication, Compassionate Care, Patient Advocacy, Family Support, HIPAA Compliance, Safe Patient Handling, Infection Control Practices, Emergency Response Training

Certification

  • Medical assistant Certification
  • Home Health Aid certification

Timeline

Property Management Assistant

Albany Downtown Student Apartments
07.2024 - Current

Cleaning Assistant

Albany Downtown Student Apartments
07.2024 - Current

Independent Contractor

Albany Downtown Student Apartments
07.2024 - Current

Home Health Aide

Upstate Care Coordination
01.2024 - 06.2025

Medical Assistant

Albany Medical Center
06.2009 - 12.2013

Cleaning Manager

Greg Beeche Logistics LLC
07.2005 - 02.2022

Mildred Elley

Medical Assistant

Burnt Hills Ballston Lake CSD

High school or equivalent

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Mercedes Hill