Mercedes Jackson
Powder Springs,GA
Summary
Adept at blending customer service excellence with technical proficiency, I have significantly contributed to team goals at Wellstar Cobb Hospital and Delta Dental. Expertise in documentation and reporting, combined with a strong ability to empathize, has driven positive outcomes in fast-paced environments. My career is marked by a commitment to enhancing patient and client experiences through meticulous attention to detail and proactive problem-solving.
Overview
7
7
years of professional experience
Work History
Certified Patient Care Technician
Wellstar Cobb Hospital
04.2017 - Current
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Maintained clean and safe environment to promote patient safety and comfort.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Documented patient information and care activities in electronic health record.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Claims Representative
Delta Dental
02.2022 - 04.2024
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Developed in-depth understanding of insurance policies and procedures.
- Collaborated with internal departments and external vendors to resolve claims.
- Verified client information by analyzing existing evidence on file.
- Processed and recorded new policies and claims.
- Posted payments to accounts and maintained records.
- Notified insurance agents and accounting departments of policy cancellations and changes.
- Prepared insurance claim forms or related documents and reviewed for completeness.
Education
BBA - Business Administration
Georgia State University
Atlanta, GA05.2025
Skills
- Strong ability to empathize with customers, resolve conflicts, and maintain positive relationships
- Highly organized with a keen eye for detail, ensuring all documentation and processes are completed accurately
- Proven ability to work effectively within a team environment, contributing to collective goals
- Skilled in prioritizing tasks and managing multiple claims simultaneously in a fast-paced environment
- Documentation And Reporting
- Customer Service
- Emotional Support
Timeline
Claims Representative
Delta Dental
02.2022 - 04.2024
Certified Patient Care Technician
Wellstar Cobb Hospital
04.2017 - Current
BBA - Business Administration
Georgia State University
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