Mercedes Law
Llano,TX
Summary
Adept at maintaining data integrity and confidentiality, I excelled at TTEC.com by ensuring 99.7% accuracy in data entry and enhancing team productivity. My proficiency in data transcription, coupled with a strong problem-solving ability, underpins my professional conduct and adaptability, making me a valuable asset in office administration.
Overview
2
2
years of professional experience
Work History
Data Entry Clerk, Customer Service Ambassador
TTEC.com
Colorado City, CO
07.2023 - Current
- Maintained a high speed of data entry for TxTag License plates, ensuring 99.7% accuracy.
- Operated various office equipment such as scanners, printers. when required.
- Exceeded quality goals to support team productivity.
- Checked source documents against entered data to ensure accuracy.
- Identified and corrected data entry errors to prevent duplication across systems.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
- Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
- Maintained confidentiality of sensitive information.
- Reviewed, corrected or deleted data, verifying customer and account information.
- Maintained confidentiality of sensitive information entered into the system.
- Communicated with team leads regarding meetings, reviews, and updates on issues, company concerns, and projects.
Education
Bachelor of Science - Business Administration
Rasmussen College
Bloomington, MN10-2014
Skills
- Data transcription
- Verifying data accuracy
- Filing and data archiving
- Proofreading
- Professional Conduct
- Certified in 10-key
- Meticulous attention to detail
- Maintains confidentiality
- Work prioritization
- Transcription proficiency
- Data organization
- Adaptability and flexibility
- Pleasant demeanor
- Quality assurance
- Human resource laws
- Information security
- Data entry
- Strong problem solver
- Data integrity
- Office administration
- Data accuracy
References
References available upon request.
Timeline
Data Entry Clerk, Customer Service Ambassador
TTEC.com
07.2023 - Current
Bachelor of Science - Business Administration
Rasmussen College
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