Mercedes Maddox
District Heights,MD
Summary
Documentation Specialist experience ensuring organization's documents are stored efficiently and are easily accessible to staff. Develop and implement management and control strategies. High level of organizational skills, attention to detail, and communicate.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Document Specialist
TEKsystems
04.2025 - Current
- Developed and maintained document management systems to ensure efficient retrieval and organization.
- Collaborated with cross-functional teams to streamline documentation processes and enhance accuracy.
- Trained junior staff on document handling procedures and best practices for compliance.
- Implemented version control protocols to manage document revisions effectively.
- Utilized Adobe Acrobat to scan and clean up project documents
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Carefully reviewed all documents and reports for completeness and accuracy.
Cashier
Dicks Sporting Goods
12.2024 - 01.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Armed SPO Officer
PChange Protective Services
06.2024 - 08.2024
- Enforced laws and ordinances on the property as necessary
- Displayed a professional demeanor while interacting with the public at all times.
- Assisted in investigations of suspicious activities by interviewing witnesses, suspects and victims
- Responded to emergency calls for service from dispatch or other law enforcement agencies.
- Maintained daily log entries detailing all patrol activities including arrests made, reports written.
- Prepared detailed incident reports documenting all investigative steps taken during an investigation.
911 Emergency Dispatcher
Department of Defense
06.2023 - 02.2024
- Relayed critical information to police, fire, and medical personnel.
- Documented details of each call accurately in the dispatch system.
- Managed incoming emergency calls and triaged situations based on urgency.
- Coordinated with multiple agencies to ensure timely response.
Armed SPO Officer
Security Assurance Management
03.2021 - 06.2023
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Conducted regular reviews of operations and identified areas for improvement.
Office Manager
Collections Transport Imports and Towing
03.2021 - 08.2021
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Armed SPO Officer
PChange Protective Services
08.2020 - 04.2021
- Participated in training exercises designed to enhance officer safety skills.
- Utilized specialized equipment such as radios, batons, handcuffs, firearms, when needed.
- Monitored access control systems, CCTV cameras and alarm systems to ensure safety of personnel and property.
- Observed and reported any suspicious persons or activities in assigned areas.
- Conducted searches for prohibited items such as weapons, drugs and explosives.
- Attended court hearings related to cases worked on as part of duties.
- Monitored and investigated suspicions persons and situations and unusual activities
Data Entry Clerk
FCi Federal
10.2017 - 12.2018
- Reviewed documents for accuracy before inputting information.
- Verified data by cross-checking with original documents.
- Supported team by completing data entry tasks as assigned.
- Updated databases with new information in a timely manner.
Education
High School Diploma -
Maurice J. McDonough High School
Pomfret05-2015
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Work coordination
- Report writing
- Strategic planning
- Innovation and creativity
- Patience and tolerance
- Memory retention
- Prioritization
- Typing speed
- File management
- Document management
Certification
- Armed SPO Licensing
- MD Guard Card Licensing
- Secret Clearance Active
Timeline
Document Specialist
TEKsystems
04.2025 - Current
Cashier
Dicks Sporting Goods
12.2024 - 01.2025
Armed SPO Officer
PChange Protective Services
06.2024 - 08.2024
911 Emergency Dispatcher
Department of Defense
06.2023 - 02.2024
Armed SPO Officer
Security Assurance Management
03.2021 - 06.2023
Office Manager
Collections Transport Imports and Towing
03.2021 - 08.2021
Armed SPO Officer
PChange Protective Services
08.2020 - 04.2021
Data Entry Clerk
FCi Federal
10.2017 - 12.2018
High School Diploma -
Maurice J. McDonough High School