Mercedes Martin
Winder,GA
Summary
Dedicated CNA skilled in patient care and emotional support. Known for attention to detail and effective communication, ensuring patient safety and comfort.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CNA
Magnolia Estates
Winder, GA
04.2025 - Current
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Daycare Teacher
Learn N Play ACADEMY
Winder, GA
09.2024 - 12.2024
- Designed and implemented engaging lesson plans tailored to developmental stages.
- Fostered a nurturing environment that promoted emotional and social growth in children.
- Collaborated with parents to discuss child development and address concerns effectively.
- Mentored new teachers on classroom management techniques and curriculum delivery.
CNA
University of Nursing & Rehab
Athens, GA
07.2024 - 09.2024
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
CNA
Trevecca Center for Rehabilitation and Healing
Nashville, TN
03.2024 - 06.2024
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
CNA
Vantage Point
Ashland City, TN
02.2024 - 03.2024
- Educated patients and families on post-care procedures and medication management.
- Trained new staff on best practices in patient care and safety protocols.
- Implemented infection control measures to enhance patient safety across facility.
- Enhanced workflow efficiency by streamlining communication between departments for better patient outcomes.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
CNA
Hillcrest Healthcare
Ashland City, TN
01.2023 - 02.2024
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Documented patient care accurately in electronic health records to maintain compliance.
- Coordinated with multidisciplinary teams to develop individualized care plans for residents.
Cashier
Dollar General Market
Ashland City, TN
11.2022 - 01.2023
- Monitored inventory levels and communicated restocking needs effectively.
- Resolved discrepancies in cash handling through diligent record-keeping practices.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
Sudden Service Inc
Ashland City, TN
11.2021 - 11.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance throughout shifts.
- Assisted customers with product inquiries and service issues.
- Collaborated with team members to ensure smooth store operations.
- Trained new staff on cash handling procedures and customer service standards.
- Implemented improvements in checkout processes to enhance customer experience.
- Greeted customers entering store and responded promptly to customer needs.
Call Center Representative
Order Solutions
Ashland City, TN
05.2019 - 10.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Cashier
Hardees Resturamt
Ashland City, TN
01.2019 - 05.2019
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Penn Foster
Chandler, AZ12-2025
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Bathing assistance
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Child safety
- Cleaning and sanitation
Certification
- CNA - Certified Nurse Assistant
Timeline
CNA
Magnolia Estates
04.2025 - Current
Daycare Teacher
Learn N Play ACADEMY
09.2024 - 12.2024
CNA
University of Nursing & Rehab
07.2024 - 09.2024
CNA
Trevecca Center for Rehabilitation and Healing
03.2024 - 06.2024
CNA
Vantage Point
02.2024 - 03.2024
CNA
Hillcrest Healthcare
01.2023 - 02.2024
Cashier
Dollar General Market
11.2022 - 01.2023
Cashier
Sudden Service Inc
11.2021 - 11.2022
Call Center Representative
Order Solutions
05.2019 - 10.2021
Cashier
Hardees Resturamt
01.2019 - 05.2019
High School Diploma -
Penn Foster