Mercedes Martin
Triangle,VA
Summary
Versatile healthcare professional with extensive experience in sterile processing and patient support. Committed to maintaining infection control and operational excellence in healthcare settings. Strong communicator and leader, effectively collaborating with teams to enhance patient safety and service quality.
Overview
10
10
years of professional experience
Work History
Sterile Processing Technician
Inova Health System
Fairfax, VA
02.2024 - Current
- Perform decontamination, preparation, sterilization, and distribution of surgical instruments and medical equipment.
- Ensured compliance with infection-control, safety, and quality practices throughout sterile processing workflow.
- Facilitated surgical operations by processing and delivering instruments and medical equipment promptly.
- Demonstrated professionalism and attention to detail in healthcare environment prioritizing patient safety.
Patient Safety Associate / Lead
Inova Health System
Fairfax, VA
09.2020 - Current
- Coordinated continuous patient observation and support with doctors, nurses, and healthcare professionals to enhance patient care.
- Led daily operations, ensuring adherence to workplace standards and fostering a safe environment for patients and staff.
- Facilitated communication of patient needs and observations to healthcare team members, promoting timely interventions.
- Assist patients with activities of daily living while maintaining a safe, respectful, and therapeutic environment.
- Demonstrate professionalism, reliability, and strong communication while working with patients and healthcare staff.
EVS Housekeeping Lead
Inova Health System
Fairfax, VA
10.2020 - 05.2024
- Managed team activities to ensure seamless daily operations and uphold professional standards in a healthcare setting. while supporting efficient daily operations and maintaining a professional environment.
- Maintained sanitary, organized patient and facility areas to support a safe healthcare environment.
- Followed sanitation and cleanliness standards for bathrooms, kitchens, furniture, floors, windows, and other facility areas.
- Supported daily environmental services operations within a healthcare setting.
- Coordinated office dispatching, room assignments, and managed incoming calls to ensure effective communication.
Front Desk Receptionist / Manager
Gold's Gym
Woodbridge, VA
04.2020 - 07.2023
- Managed front-desk operations, enhancing customer service experience.
- Welcomed clients, fostering a positive and professional atmosphere.
- Answered and directed telephone calls, ensuring effective communication.
- Arranged documents into organized files for easy access. and maintained files and records.
- Assisted with daily administrative and operational responsibilities.
Administrative Assistant
George Mason University
Fairfax, VA
01.2018 - 05.2020
- Supported administrative and operational functions in professional university environment to enhance service delivery.
- Managed telephone communication and welcomed visitors, ensuring positive first impressions.
- Prepared documents, spreadsheets, and presentations.
- Organized and maintained files and records for easy retrieval and efficient office operations.
- Supported daily office operations and administrative needs.
Mental Health Technician
Youth for Tomorrow
Manassas, VA
03.2017 - 03.2020
- Delivered direct support and routine care to patients, addressing diverse behavioral, emotional, and developmental needs to enhance overall well-being.
- Supported patients with grooming, bathing, dressing, and daily living activities to foster independence and dignity.
- Obtained specimens, weights, glucose monitoring, and vital signs.
- Observed patients for changes in behavior or physical condition.
- Recorded patient conditions and relayed concerns effectively to ensure timely interventions and continuity of care.
Education
Some College - Business
Northern Virginia Community College
Woodbridge, VA05-2017
Skills
- Healthcare operations
- Team leadership and coordination
- Patient service
- Administrative support
- Front desk operations
- Infection control and sanitation
- Record maintenance
- Professional communication
- Problem solving
- Operations coordination
- Quality standards
Timeline
Sterile Processing Technician
Inova Health System
02.2024 - Current
EVS Housekeeping Lead
Inova Health System
10.2020 - 05.2024
Patient Safety Associate / Lead
Inova Health System
09.2020 - Current
Front Desk Receptionist / Manager
Gold's Gym
04.2020 - 07.2023
Administrative Assistant
George Mason University
01.2018 - 05.2020
Mental Health Technician
Youth for Tomorrow
03.2017 - 03.2020
Some College - Business
Northern Virginia Community College