Mercedes McDowell
Corinth,TX
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Behavioral Health Manager
Eating Recovery Center
02.2022 - Current
- Maintains daily program structure, by following program schedule
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Patient Care Technician- Full Time
Haven Behavioral Healthcare
02.2020 - 04.2022
- Under the supervision of the Registered Nurse on the adolescences unit
- Provides direct patient care to patients as assigned
- Maintains a safe and efficient working and treatment environment per facility policies and procedures
- Communicates effectively with the treatment team to ensure safe, quality care is provided to all patients.
Patient Care Technician PRN
Carrollton Springs Hospital
10.2018 - 08.2020
- Support the therapeutic milieu under the direction of the RN
- Supervise and maintain patient safety
- Ensure that the schedule/program is delivered consistently
- Safeguard the dignity and respect of our patients and guests.
Direct Support Professional
Brenham State Supported Living Center
08.2015 - 04.2016
- Responsible for the routine, emergency care treatment, and training of individuals both male and female with developmental disabilities in routine and crisis situations
- Specific responsibilities include: grooming, bathing, feeding, observing and reporting individuals conditions and behaviors, as well as interacting with individuals therapeutically
- Also responsible for documenting individuals' behaviors throughout the day, including response to home activities, home training and unusual incidents.
Education
Licensed Vocational Nurse in Nursing -
Concorde Career College-Dallas
Dallas, TX12.2023
No Degree - Medical Assisting
Concorde Career College
Dallas, TX03.2017
Skills
- Microsoft Office
- Developmental Disabilities Experience
- Patient Care
- EMR Systems
- Vital Signs
- Phlebotomy
- Medical Terminology
- Experience Administering Injections
- Medical Office Experience
- Laboratory Experience
- Venipuncture
- Medication administration
- Nursing
- Caregiving
- Acute care
- Hospice care
- Performance Management
- Business Administration
- Policy Implementation
- Staff Development
- Strategic Planning
- Staff Management
- Team Leadership
- Budget Control
- Performance Evaluations
- Schedule Preparation
- Complex Problem-Solving
- Verbal and Written Communication
- Emotional Intelligence
- Quality Assurance
- Risk Management
- Staff Training and Development
Certification
- CPR/AED, 08/01/22
- Medical Assistant, 05/01/20, 05/01/22
- First Aid CertificationCNA
Additional Information
- SKILLS
- Ability to pinpoint problems and initiate creative solutions
- Exceptional communicator with effective leadership skills
- Able to plan, organize, and implement multiple projects and tasks
- Quickly adapt and understand tasks and assignments
Timeline
Behavioral Health Manager
Eating Recovery Center
02.2022 - Current
Patient Care Technician- Full Time
Haven Behavioral Healthcare
02.2020 - 04.2022
Patient Care Technician PRN
Carrollton Springs Hospital
10.2018 - 08.2020
Direct Support Professional
Brenham State Supported Living Center
08.2015 - 04.2016
Licensed Vocational Nurse in Nursing -
Concorde Career College-Dallas
No Degree - Medical Assisting
Concorde Career College
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