Mercedes Mena Montero
Naples
Overview
13
13
years of professional experience
Work History
Housekeeping Room Attendant
Marriott
12.2011 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Laundry Attendant
Marriott
12.2011 - Current
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
Public Area Attendant
Marriott
12.2011 - Current
- Increased efficiency by utilizing proper cleaning techniques, tools, and equipment for various surfaces and areas.
- Improved overall cleanliness by efficiently executing daily cleaning tasks in public areas.
- Reduced customer complaints by promptly addressing and resolving housekeeping issues in public areas.
- Collaborated with team members to ensure a thorough and timely completion of assigned tasks throughout the property.
Housekeeping Supervisor
Marriott
12.2011 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Education
High School Diploma -
Mario Clemente Prado
Santa Clara Cuba 07.1994
Skills
- Cleaning bathrooms
- Guest Relations
- Vacuuming and sweeping
- Dusting furniture
Timeline
Housekeeping Room Attendant
Marriott
12.2011 - Current
Laundry Attendant
Marriott
12.2011 - Current
Public Area Attendant
Marriott
12.2011 - Current
Housekeeping Supervisor
Marriott
12.2011 - Current
High School Diploma -
Mario Clemente Prado