Mercedes Merritt
Atlanta,GA
Summary
Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction. Dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
5
5
years of professional experience
Work History
Cosmetologist
Self Employed
09.2019 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Knowledgeable of all hairstyles and techniques and emerging trends.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
Education
Cosmetology
Empire Beauty School -
Stone Park, IL09.2018
High School Diploma -
John F Kennedy High School
Chicago, IL06.2013
Skills
- Social skills
- Friendly Communication
- Active Listening
- Licensed Cosmetologist
- Scheduling
- Multitasking
Timeline
Cosmetologist
Self Employed
09.2019 - Current
Cosmetology
Empire Beauty School -
High School Diploma -
John F Kennedy High School