Summary
Overview
Work History
Education
Skills
Timeline
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Mercedes Miller

Mercedes Miller

9209 SE Stark St Unit #12,OR

Summary

Dynamic professional with a proven track record in customer service and teamwork, honed at Fantasy Land and other roles. Excelled in enhancing client relationships and operational efficiency, demonstrating exceptional people skills and problem-solving abilities. Achieved significant improvements in patient and customer satisfaction, leveraging an outgoing personality and effective money handling.

Overview

24
24
years of professional experience

Work History

Sales Associate

Fantasy Land
07.2023 - 12.2024
  • Promoted featured products through visually appealing shelf arrangements.
  • Ensured error-free management of funds by following company standards for transaction handling.
  • Strengthened client relationships to boost repeat sales.
  • Handled exchanges, returns, and reimbursements effectively within established protocols.
  • Tagged merchandise in preparation for sales display.
  • Created welcoming experiences for new and returning customers.
  • Provided information on various aspects like sizes, accessories and care instructions.
  • Replenished inventory and organized shelves to enhance store visibility.
  • Created a friendly store ambiance to elevate satisfaction levels.
  • Addressed customer problems by recommending suitable products and services.

Care Assistant

Ron Morse
04.2022 - 09.2023
  • Offered companionship to promote a sense of belonging and comfort among patients.
  • Fostered a tidy, well-maintained space aligned with patients' wellness needs.
  • Promoted overall health improvements by helping with essential daily care activities.
  • Addressed preferences to boost overall patient satisfaction.
  • Ensured compliance with nutritional guidelines during meal prep and feeding.
  • Fostered companionship through meaningful engagement in conversations.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Supported clients with daily activities to enhance self-confidence.
  • Facilitated meaningful interactions through engaging conversations, socialization and personalized activities.
  • Aided in meal preparation and medication reminders.
  • Provided mental encouragement and assisted with physical activities to enhance quality of life.
  • Assisted patients with self-administered medications.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Assisted with daily living activities, running errands, and household chores.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Provided emotional support and companionship to patients, enhancing well-being.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Provided safe mobility support to help patients move around personal and public spaces.

Psychiatric Technician

Lakeshore Mental Health Institution
01.2001 - 08.2009
  • Worked alongside medical staff to enhance patient care plans.
  • Surveyed behavioral changes in patients, promptly reporting details to medical personnel.
  • Maintained thorough documentation of incidents and observations.
  • Applied established protocols to address critical situations effectively.
  • Conducted thorough patient observations to support early detection of health concerns.
  • Employed de-escalation strategies to successfully manage challenging behaviors.
  • Charted on each patient daily.
  • Treated clients and families with respect and dignity.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting individual privacy rights.
  • Conducted initial intake assessments for new patients, gathering essential information needed for proper diagnosis and treatment planning.
  • Enhanced patient safety by consistently monitoring and reporting on their mental health status.
  • Reduced incidents of aggressive behavior by implementing de-escalation techniques.
  • Established trust with patients, facilitating more effective treatment and rehabilitation.
  • Conducted intake assessments to accurately document patient histories and current mental health status.
  • Provided crisis intervention, stabilizing patients experiencing acute mental health episodes.
  • Enhanced therapeutic environment, maintaining clean and safe living space for patients.

Education

GED -

Crossroads Alternative Highschool
Canton, GA
05.2000

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Excellent people skills
  • Exceptional customer service
  • Outgoing personality
  • Money handling
  • Flexible schedule
  • Stocking and receiving

Timeline

Sales Associate

Fantasy Land
07.2023 - 12.2024

Care Assistant

Ron Morse
04.2022 - 09.2023

Psychiatric Technician

Lakeshore Mental Health Institution
01.2001 - 08.2009

GED -

Crossroads Alternative Highschool

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Mercedes Miller