Francisco Carranza
15220 Se Stark St Apt 3,OR
Summary
Dynamic Assistant Manager at O'Reilly's Auto Parts with proven expertise in team leadership and customer service. Enhanced productivity through strategic training programs and process improvements, achieving significant sales growth. Bilingual communicator skilled in problem-solving and decision-making, fostering strong customer relations and a motivated team environment.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Orilleys Auto Parts
12.2023 - 12.2025
- Led team in operational strategy to enhance productivity and service quality.
- Developed training programs to improve staff performance and customer engagement.
- Implemented process improvements resulting in streamlined workflows and reduced errors.
- Coordinated cross-departmental initiatives to align project goals with business objectives.
- Analyzed performance metrics to identify trends and drive strategic decision-making.
- Managed inventory control systems, ensuring optimal stock levels and reducing waste.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Increased sales through effective merchandising strategies and targeted promotions.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Bud Trimmer
Portland
09.2022 - 11.2022
- Ensured compliance with safety protocols during all trimming activities.
- Assisted in sorting and organizing trimmed products for efficient processing.
- Adapted quickly to new tools and techniques for plant trimming tasks.
Delivery Driver and Installer
Lows
01.2020 - 08.2022
- Operated delivery vehicle to ensure timely and accurate delivery of products.
- Managed daily route planning to optimize efficiency and reduce delays.
- Conducted vehicle inspections to maintain safety and compliance standards.
- Communicated with customers to confirm deliveries and address inquiries.
- Assisted in training new drivers on company policies and delivery protocols.
- Monitored inventory levels during deliveries to ensure stock accuracy.
- Collaborated with warehouse staff to streamline loading processes and improve turnaround times.
- Implemented best practices for load securing to prevent damage during transit.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Pickup and Delivery Driver
Mattress Firm
08.2017 - 12.2020
- Collaborated with warehouse staff to verify orders and maintain inventory accuracy.
- Operated delivery vehicles in compliance with safety regulations and company policies.
- Assisted in training new drivers on operational procedures and customer service standards.
- Monitored vehicle maintenance needs to ensure optimal performance and reliability.
- Provided exceptional customer service through professional communication and problem-solving skills.
- Resolved customer concerns promptly, fostering strong relationships with repeat clients.
- Assisted customers with loading or unloading items when necessary, demonstrating a commitment to superior service.
- Continuously updated knowledge on regulations related to transportation industry safety standards.
- Maintained vehicle safety and cleanliness, ensuring a positive representation of the company.
- Conducted pre-and post-trip vehicle inspections to maintain safety compliance and prevent mechanical issues.
- Developed relationships with local businesses to promote efficient package exchanges between drivers and staff members.
- Enhanced customer satisfaction by providing timely and accurate delivery of packages.
- Coordinated with dispatchers for real-time updates on deliveries and pickups, ensuring accuracy in scheduling.
- Navigated traffic with care to ensure the safe arrival of both passengers and packages.
- Contributed positively to team environment by offering support, sharing insights, and collaborating on process improvements.
- Increased delivery efficiency by effectively organizing cargo within the vehicle.
- Adhered to all company policies, procedures, and guidelines for consistent performance standards.
- Utilized GPS technology for accurate navigation and up-to-date route adjustments.
- Completed necessary paperwork accurately and promptly to facilitate smooth operations.
- Handled sensitive materials responsibly, ensuring confidentiality during pickups and deliveries of important documents or packages.
- Managed time effectively, balancing multiple tasks while maintaining high-quality service standards.
- Completed on-time deliveries by choosing best and most efficient routes.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Inspected load security and checked for damages.
- Successfully avoided time delivery delays by carefully planning best routes.
Education
GED -
Fort Vancouver High
Vancouver, WASkills
- Customer service
- Biingual
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff management
- Sales growth
- Policy enforcement
- Sales reporting
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
enjoy working on cars an spending time with family
Timeline
Assistant Manager
Orilleys Auto Parts
12.2023 - 12.2025
Bud Trimmer
Portland
09.2022 - 11.2022
Delivery Driver and Installer
Lows
01.2020 - 08.2022
Pickup and Delivery Driver
Mattress Firm
08.2017 - 12.2020
GED -
Fort Vancouver High