Mercedes Morales
MMMsadies Artwork
Gilbert,USA
1
Language
1
Certification
29
years of professional experience
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Work History
Owner
11 Years 2 Months- Operated a professional home cleaning service, ensuring thorough and efficient cleaning of residences.
- Delivered high-quality cleaning services efficiently, enhancing customer satisfaction.
- Promoted excellent cleaning experience and gained repeat customers.
- Provided high quality cleaning at a fast pace.
- Designed exceptional cleaning experience that fostered customer loyalty and increased service charges.
- Executed community outreach initiatives that consistently attracted 10-15 new customers monthly.
Custom Design Artist
28 Years 7 Months- Personalized custom artwork that has been tattooed on nine people and is still in the process of designing future body art.
- Designed custom murals across walls, fences, and various surfaces, enhancing visual appeal.
- 25 years of experience in creating works of art, using a large range of mediums, mastering with acrylic paints, watercolors, and Prisma colors.
- Executed interior design painting projects in residential spaces. and home remodeling/renovation painting experience.
Shift Leader/ Head server trainer
7 Months- Provided training strategy in relation to FOH positions.
- Developed and implemented the training handbook.
- Developed and implemented the training handbook.
- Made performance more efficient through training seminars.
- Accommodated guests of various needs, and facilitated a warm welcoming environment.
- Managed facility operation and labor costs.
- Established structured guidelines for opening and closing tasks in FOH.
- Conducted training seminars to streamline performance and boost staff capabilities.
Barista
11 Months- Prepared hot and cold espresso drinks, Frappuccinos, teas, and warming food items according to Starbucks standards and customer preferences.
- Greeted guests, took accurate orders at register and drive-thru, handled cash/card transactions, and fostered welcoming store atmosphere.
- Maintained cleanliness of store areas to ensure a welcoming environment for customers.
Education
High school diploma - High school or equivalent
Skills
Customer service
Sales Experience
Upselling
Customer Engagement
Retail sales
Management
Cash handling
Creative Direction
Digital Marketing
Organizational Skills
Management
Assistant management
Shift Management
Team leadership
Supervising
Training development
Employee orientation
Administrative Management
Administrative skills
Service Operations
Quality assurance
Customer support
Talent Acquisition
Microsoft Office
English
Proactive Leadership
Service Operations
Quality assurance
Certification
- Food Handler Certification
- TABC Certified
- Driver's license
Languages
English - Expert
Timeline
Owner
Sadie's Cleaning Service
06.2015 - CurrentRead More
Shift Leader/ Head server trainer
Minder Binders
10.2014 - 05.2015Read More
Barista
Starbucks
01.2007 - 12.2007Read More
Custom Design Artist
MMMsadies Artwork
01.1998 - CurrentRead More
Mckinney North High School
High school diploma from High school or equivalent
Read More