Mercedes Moses
Memphis,TN
Summary
Results-driven professional with 11 years of extensive experience in customer service roles. Expert in addressing diverse customer needs, resolving inquiries efficiently, and ensuring exceptional service delivery. Skilled in identifying and mitigating pain points through strategic problem-solving and effective communication. Adept at building and maintaining strong client relationships to drive customer satisfaction and loyalty. Proven track record of exceeding performance targets and contributing to overall business success. Committed to leveraging extensive background in customer service to provide invaluable support in addressing major pain points and driving sustainable growth. Passion for delivering outstanding customer experiences makes a valuable asset to any team. Authorized to work in the US for any employer.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Rotech Healthcare Inc.
06.2023 - 01.2025
- Work in a virtual call center, retail, or other settings. I interact with customers by: phone, email, text, live chat, social media, and in person.
- I have good communication, problem-solving, and computer skills.
- Data entry as well as dispatching deliveries for drivers.
- Maintain customers payment and billing documenting inquiries, request, resolution and follow up task.
- Collection
Child Support Counselor
Maximus Federal Service
10.2019 - 05.2023
- As a child support counselor, I provide guidance and support to parents navigating the child support system, ensuring compliance with court orders and agreements. I assist parents in understanding their rights and obligations regarding child support, offering information and resources to facilitate fair and equitable arrangements.
- Mediating disputes and conflicts that arise between parents regarding child support matters, striving to find amicable resolutions that prioritize the well-being of the children.
- Assisting parents in understanding and complying with court orders and enforcement mechanisms related to child support, such as wage garnishment, tax intercepts, and other enforcement actions.
- Maintaining accurate and detailed records of all interactions, assessments, agreements, and payments, in compliance with legal and regulatory requirements.
- Providing referrals to relevant community resources and services that may assist parents in meeting their child support obligations, such as employment assistance, financial counseling, and legal aid.
Customer Service Rep/Clerk
Randstad
03.2012 - 10.2019
- Excellent customer service skills with a strong focus on meeting customer needs and expectations.
- Detailed oriented with a high degree of accuracy and must be able to work without constant supervision.
- Use SAP system to process orders, ship orders internationally in a timely manner with the correct paperwork and correct products.
- Shipping orders to a specific country in a timely manner with the correct paperwork and products using the SAP System.
Education
Associate's degree - Business Administration
Strayer University
07.2025
Certificate - undefined
National University
08.2019
Skills
- Skilled in Microsoft Word formatting and editing
- Service excellence
- Comprehensive case management
- Prioritization and scheduling
- Logistics coordination
- Client advocacy
- Logistics management experience
- Advanced Excel skills
- Clear written communication
- Efficient stocking practices
- Experienced in QuickBooks software
- Proficient in pallet jack handling
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
Certification
Food Handler Certification
Languages
English
Full Professional
Timeline
Customer Service Representative
Rotech Healthcare Inc.
06.2023 - 01.2025
Child Support Counselor
Maximus Federal Service
10.2019 - 05.2023
Customer Service Rep/Clerk
Randstad
03.2012 - 10.2019
Certificate - undefined
National University
Associate's degree - Business Administration
Strayer University
Similar Profiles
Shawn GreeneShawn Greene
Local Medical Equipment Delivery Driver at Rotech Healthcare Inc.Local Medical Equipment Delivery Driver at Rotech Healthcare Inc.
Stephanie WhiteStephanie White
Call Center Team Lead at Rotech Healthcare Inc.Call Center Team Lead at Rotech Healthcare Inc.
MARANDA JOHNSONMARANDA JOHNSON
Payor Specialist II at Rotech Healthcare Inc.Payor Specialist II at Rotech Healthcare Inc.
Estefani Jisel OrtizEstefani Jisel Ortiz
Grocery Store Cashier at Emilio's GroceryGrocery Store Cashier at Emilio's Grocery
Amanda MosherAmanda Mosher
TNARNG State Program Manager at Tennessee Army National GuardTNARNG State Program Manager at Tennessee Army National Guard