Mercedes Person
Jonesboro,GA
Summary
Dynamic Registered Behavior Technician with expertise in applied behavior analysis and crisis prevention intervention. Proven track record at Marcus Autism Center in implementing effective treatment plans and enhancing client engagement. Skilled in data collection and analysis, fostering positive relationships, and achieving significant improvements in client behavior outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician 2
Marcus Autism Center
10.2023 - Current
- Used Epic to document patient information, progress notes, and treatment plans.
- Worked as part of collaborative team to address changing needs of children and families.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Provide treatment in behavior aspects of the following: aggression, self-injurious behavior, and pica, and elopement, and property destruction and etc.
- Provide intensive toilet training for enuresis and encopresis.
- Supported client using principles of applied behavior analysis.
Customer Service Representative
Navient Solutions
02.2023 - 09.2023
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Utilized CRM system to track customers interactions and provide personalized service.
- Update accounts and process payments.
- Give customers updated status on claims, refunds, and appeals.
Renewal Sales Specialist
American Home Shield Corporation
03.2018 - 12.2020
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Used consultative sales approach to understand and meet customer needs.
- Researched potential clients and markets to prepare for appointments.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
Education
High School Diploma -
Troup High School
LaGrange, GA05-2014
Skills
- Client engagement
- Treatment implementation
- Transition planning
- Behavior modification techniques
- Data collection and analysis
- Crisis prevention intervention (CPI)
- Applied behavior analysis
Certification
- RBT - Registered Behavior Technician
- CPR & First Aid
- Marcus Crisis Prevention Program
Timeline
Registered Behavior Technician 2
Marcus Autism Center
10.2023 - Current
Customer Service Representative
Navient Solutions
02.2023 - 09.2023
Renewal Sales Specialist
American Home Shield Corporation
03.2018 - 12.2020
High School Diploma -
Troup High School