Mercedes Prum
Dracut,MA
Summary
Versatile and customer-focused professional with a solid background in retail, healthcare administration, and food service. Expert in delivering personalized service, building strong client relationships, and staying ahead of industry trends. Skilled in safeguarding patient confidentiality, optimizing schedules, and maintaining meticulous records. Thrives in high-pressure environments, demonstrated by efficient management of customer service operations. Known for exceptional interpersonal skills, attention to detail, and a commitment to excellence in customer experiences.
Overview
2
2
years of professional experience
Work History
Cosmetic Beauty Advisor
Sephora USA
Salem, NH
10.2023 - Current
- Developed strong relationships with clients by providing personalized service.
- Attended training sessions to stay abreast of latest industry trends.
- Generated reports for tracking sales figures, inventory levels and customer feedback.
- Greeted customers at counter, delivered personalized customer service, finalized sales and maintained store appearance.
- Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.
Administrative Assistant
Lowell Physical Therapy
Lowell, MA
10.2022 - 10.2023
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Conducted patient intake interviews to collect medical information and insurance details.
- Compiled physical and digital documents, charts and reports.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
Barista
Frobies
Dracut, MA
05.2022 - 10.2022
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Adhered to health department regulations concerning sanitation standards.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Monitored inventory levels of supplies and restocked when necessary.
Education
Associate of Science - Business Administration And Management
Middlesex Community College - Bedford
Bedford, MABachelor of Arts - Political Science And Government
Suffolk University
Boston, MASkills
- Industry Trends
- Appointment Scheduling
- Cross-Selling Products
- Service Consultations
- Sales proficiency
- Flexibility and Adaptability
- Demonstration skills
- Problem-solving aptitude
- Digital Archiving
- Office Administration
- Social Media Management
- Tech-Savvy
Languages
English
Native/ Bilingual
Cambodian
Limited
Timeline
Cosmetic Beauty Advisor
Sephora USA
10.2023 - Current
Administrative Assistant
Lowell Physical Therapy
10.2022 - 10.2023
Barista
Frobies
05.2022 - 10.2022
Associate of Science - Business Administration And Management
Middlesex Community College - Bedford
Bachelor of Arts - Political Science And Government
Suffolk University