Mercedes Quintana Vasquez
Hayward,CA
Summary
Driven professional with a proven track record at Kohls+Sephora, adept in customer service and upselling strategies. Excelled in educating customers, enhancing sales through effective cross-selling, and maintaining high satisfaction levels. Demonstrates exceptional organization, multitasking, and team collaboration abilities, significantly improving customer engagement and revenue.
Overview
1
1
Certification
Work History
Beauty Advisor
Kohls+Sephora
07.2024 - Current
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Education
Associate of Applied Science - Pharmaceutical Medicine
Carrington College
San Leandro02.2025
GED -
Castro Valley Adult School
Castro Valley01.2024
Skills
- Customer Service
- Organization and Multitasking
- Team Collaboration
- Flexibility and Adaptability
- Upselling strategies
- Customer Consultation
- Counting Pills accurately and at a fast pace
- Able to use PioneerXR
- Can make IV bags
- Can make vials
Certification
CPR Certification
Timeline
Beauty Advisor
Kohls+Sephora
07.2024 - Current
Associate of Applied Science - Pharmaceutical Medicine
Carrington College
GED -
Castro Valley Adult School
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