Summary
Overview
Work History
Skills
Timeline
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Mercedes Redding

Dania Beach

Summary

Results-driven team member with a proven track record of collaborating effectively to achieve project goals. Strong communication, organization, and problem-solving skills. Dedicated to upholding high standards of quality and productivity.

Overview

4
4
years of professional experience

Work History

Overnight Stock Associate

Walmart
12.2024 - Current
  • Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Unloaded arriving product stock and moved to store display areas.
  • Checked aisles for spills to complete quick clean-up.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
  • Stocked warehouse efficiently by comparing item numbers with storage locations.
  • Created and enforced detailed organization processes to increase quality and service standards.

CUSTOMER SERVICE

Publix
06.2023 - 05.2024
  • Assists customers and delivers premier customer service
  • Resolves customer issues or escalates them to management if necessary
  • Cashes customer checks
  • Sells lottery tickets, stamps, and money services
  • Operates a register and calculator as needed
  • Answers and directs telephone calls
  • Performs daily bookkeeping procedures such as balancing and reconciling cash drawers
  • Maintains office accountability
  • Reconciles the cash office, prepares deposits (cash, checks, food stamps, and other forms of tender)
  • Performs ATM functions
  • Has direct custody of the safe under the direction of the customer service management
  • Maintains security of the cash office and operates all cash office equipment
  • Coordinates the front-end in the absence of the customer service team leader or manager
  • Assists in other duties as assigned

PACKAGE HANDLER

FedEx Ground
05.2022 - 06.2023
  • Demonstrated strong physical stamina and ability to lift heavy packages repeatedly.
  • Utilized attention to detail to ensure accurate sorting and labeling of packages.
  • Collaborated effectively with team members to meet tight deadlines in fast-paced environment.
  • Load/Unload trucks in a fast-paced warehouse environment.

DAYCARE ASSISTANT

O2B Kids
05.2022 - 05.2023
  • Review learning material with students, either individually or in small groups, to help reinforce lessons presented by lead teachers
  • Supervise students in class, during lunch hour, playtime or recess, and at special events, like field trips
  • Aid in teaching appropriate behavior and social skills to students
  • Assist in enforcing school and classroom rules
  • Assist with record keeping, such as attendance records, student progress notes and grades
  • Help teachers prepare for lessons by assembling materials and equipment
  • Provide personal aid and care as necessary to students, such as help with hygiene, eating or toileting, for example

CUSTOMER SERVICE MANAGER

Walmart
02.2021 - 02.2022
  • Developing and implementing proper customer service policy
  • Develop measurement strategies for customer satisfaction for improved services.
  • Handling face-to-face customer enquiries.
  • Investigating any discrepancies and solving customer related issues.
  • Issuing refunds or compensation to customers.
  • Producing written information for customers, often involving use of computer packages/software.
  • Assisting with store recruitment and appraisals as well as new hire training.
  • Skilled in managing customer inquiries and resolving issues in a timely manner.

Skills

  • Adaptability
  • Leadership
  • Critical Thinking
  • Active Listener
  • Detail Oriented
  • Customer Service
  • Problem Solving
  • Great Communication
  • Scanning
  • Safety Compliance
  • Cross-functional collaboration

Timeline

Overnight Stock Associate

Walmart
12.2024 - Current

CUSTOMER SERVICE

Publix
06.2023 - 05.2024

PACKAGE HANDLER

FedEx Ground
05.2022 - 06.2023

DAYCARE ASSISTANT

O2B Kids
05.2022 - 05.2023

CUSTOMER SERVICE MANAGER

Walmart
02.2021 - 02.2022

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Mercedes Redding