Mercedes Rodriguez
Lancaster,PA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
3
3
years of professional experience
Work History
AP Team Lead and Consumables TL
Walmart
Lancaster, PA
09.2021 - 01.2024
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Trained new staff in relevant processes and procedures.
- Identified opportunities for process improvements, implementing changes when required.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Provided exceptional customer service to ensure customer satisfaction.
- Evaluated and authenticated returns, exchanges and voids.
Shift Leader
Walgreens
Lancaster, Pennsylvania
02.2021 - 08.2021
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
Education
Some College (No Degree) - Emergency Medical Technology
Ponce Paramedical College
Ponce, PRSkills
- Regulatory Compliance
- Diversity and Inclusion
- Talent Acquisition
- Complaint resolution
- Workplace Safety
- Training and mentoring
- Schedule Coordination
- Sales Promotion
- Problem-Solving
- Sales expertise
- Customer Relations
- Time Management
- Team Building and Leadership
- Meticulous attention to detail
- Skilled multi-tasker
- Cash Handling
- Customer Service
- MS Office
Timeline
AP Team Lead and Consumables TL
Walmart
09.2021 - 01.2024
Shift Leader
Walgreens
02.2021 - 08.2021
Some College (No Degree) - Emergency Medical Technology
Ponce Paramedical College