Mercedes Schmits-Salazar
San Jose,CA
Summary
Sales Advisor with a proven track record at H&M Group, excelling in customer service and sales growth. Skilled in building rapport and closing techniques, I effectively address challenges while maintaining brand awareness. Strong writing and editing abilities enhance my communication, ensuring customer satisfaction and engagement.
Overview
3
3
years of professional experience
Work History
Sales Advisor
H&M
03.2025 - Current
- Provide excellent customer service to our customers.
- Increase sales by offering advice on purchases and promoting additional products.
- Maintain cash balance and assist customers with their purchases.
- Handle challenging situations professionally by addressing customer complaints in a respectful manner.
- Ability to multitask while monitoring the look of the store and fitting rooms.
Writer Intern
BruinLife
09.2024 - Current
- Reported on games, events, players, teams and other information pertaining to UCLA's various sports teams.
- Provide excellent attention to detail in order to produce engaging and error-free content.
- Attend games and write detailed stories informing the audience of the game outcome.
- Interview athletes by phone, video chat or in-person to write news stories.
- Covered numerous events personally, traveling to games across Los Angeles to create an interest and offer knowledgeable coverage.
Lifeguard
Great America Amusement Park
05.2024 - 09.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool, water slides, and wave pool.
- Provided friendly customer service to guests and addressed concerns.
- Attentively monitored swimmers to identify distress.
- Communicate effectively with park guests in challenging situations.
Front of House Member
Chick-fil-A
09.2022 - 06.2023
- Welcomed customers and provided quick and attentive service.
- Effectively communicated with customers to clarify order details and ensure the highest level of satisfaction during their ordering experience.
- Checked outgoing orders for accuracy before delivery.
- Accurately performed cash register operations to process and receive payments and issue change.
- Demonstrated excellent multitasking skills under pressure; managed multiple telephone lines while efficiently processing orders.
- Developed a strong knowledge of product offerings to confidently answer customer inquiries and provide recommendations when needed.
- Assisted in reducing order errors with meticulous attention to detail while inputting data.
- Described menu items in detail and educated customers about meal options.
Education
Political Science
University of California, Los Angeles
Los Angeles, CA06-2027
Skills
- Sales experience
- Customer service experience
- Brand awareness
- Building rapport
- Sales training
- Closing techniques
- Deadline management
- Strong writing skills
Timeline
Sales Advisor
H&M
03.2025 - Current
Writer Intern
BruinLife
09.2024 - Current
Lifeguard
Great America Amusement Park
05.2024 - 09.2024
Front of House Member
Chick-fil-A
09.2022 - 06.2023
Political Science
University of California, Los Angeles
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