Mercedes Schwartz
Dubuque,IA
Summary
Dynamic and results-driven professional with extensive experience in hospitality and food service, notably at Townplace Suites Marriott. Proven ability in ensuring sanitation compliance and enhancing guest satisfaction through effective teamwork and leadership. Skilled in inventory management and cash handling, consistently achieving operational excellence and fostering a collaborative work environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Breakfast Attendant
Townplace Suites Marriott
Dubuque, IA
02.2024 - Current
- Prepared and presented breakfast items following health and safety standards.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted guests with inquiries regarding menu options and dietary restrictions.
- Monitored food inventory levels, assisting with stock management as needed.
- Set up and dismantled breakfast buffet stations efficiently for daily operations.
- Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
Shift Leader
Krystal's Restaurant
Titusville, FL
08.2023 - 12.2023
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained new staff on operational procedures, enhancing team performance and service quality.
- Coordinated shift schedules to optimize labor allocation and maintain productivity levels.
- Implemented inventory management practices, reducing waste and ensuring stock availability.
- Resolved customer inquiries promptly, improving overall satisfaction and retention rates.
Online Personal Shopper
Walmart
Titusville, FL
05.2022 - 10.2023
- Streamlined order fulfillment processes for increased efficiency.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
Shift Leader
Dunkin' Donuts
Titusville, FL
11.2022 - 08.2023
- Fostered a collaborative environment, promoting open communication among team members for better synergy.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Sandwich Artist
SUBWAY®Restaurants
Titusville, FL
02.2022 - 03.2022
- Crafted sandwiches to customer specifications, ensuring quality and freshness.
- Trained new staff on food preparation techniques and safety protocols.
- Maintained cleanliness of workstations, adhering to health and safety standards.
- Assisted in inventory management, monitoring stock levels for timely reordering.
- Greeted guests, promoted specials, and took orders.
Crew Member
Taco Bell
Titusville, FL
04.2021 - 01.2022
- Provided exceptional customer service, ensuring satisfaction and fostering repeat business.
- Operated point-of-sale systems accurately, processing transactions efficiently and maintaining cash drawer integrity.
- Collaborated with team members to maintain cleanliness and organization of dining area for optimal guest experience.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Housekeeper
Radisson Resort
Cape Canaveral, FL
12.2018 - 06.2020
- Cleaned and sanitized guest rooms, ensuring high standards of hygiene and presentation.
- Managed laundry operations, maintaining quality control and efficient processing of linens.
- Organized cleaning supplies and equipment, optimizing inventory management for efficiency.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Education
High School Diploma -
Titusville High
Titusville, FLSkills
- Skilled in prioritizing multiple responsibilities
- Ensuring sanitation compliance
- Cleanliness standards
- Inventory stocking
- Food safety knowledge
- Guest satisfaction
- Cash handling proficiency
- Teamwork and collaboration
- Team leadership
- Problem-solving
- Policy enforcement
- Shift scheduling
Certification
Manager serve safe certification(iowa,florida)
Timeline
Breakfast Attendant
Townplace Suites Marriott
02.2024 - Current
Shift Leader
Krystal's Restaurant
08.2023 - 12.2023
Shift Leader
Dunkin' Donuts
11.2022 - 08.2023
Online Personal Shopper
Walmart
05.2022 - 10.2023
Sandwich Artist
SUBWAY®Restaurants
02.2022 - 03.2022
Crew Member
Taco Bell
04.2021 - 01.2022
Housekeeper
Radisson Resort
12.2018 - 06.2020
High School Diploma -
Titusville High