Mercedes Smith
Port Saint Lucie,FL
Summary
As an employee I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Using my previous experience in BSA and AML and gained knowledge of fraud detection within Card loss Prevention I can bring added value as well as an eagerness to learn into your current team.
Overview
14
14
years of professional experience
Work History
Detect and Investigation Analyst Sr
PNC Bank
10.2022 - Current
- Monitored industry trends to stay abreast of emerging fraud tactics, proactively addressing potential threats
- Educated employees as well as customers on red flags and best practices for preventing fraud incidents within the organization
- Recovered significant financial losses for clients by identifying fraudulent transactions and initiating appropriate recovery processes.
- Ability to maintain and surpass set metrics for our department while dealing with a fast pace environment.
Customer Care Tier 2
PNC Bank
02.2021 - 10.2022
- Used knowledge of Reg CC policy to guide customers on availability of deposited checks and external transfers.
- Educated customers on best practices for secure online banking, reducing instances of fraud
- Conducted due diligence investigations to mitigate potential risks associated with high-risk customers.
Center Manager
Advance America
12.2009 - 02.2021
- Maintained up-to-date knowledge about emerging trends in financial crime, sharing insights with team members for continuous improvement initiatives
- Audited and examined financial records, checking for accuracy and compliance with established regulations
- Verified validity of checks being cashed by reaching out to business and makers of checks.
- Scrutinized checks for signs of counterfeit. Such as font, material, consistency of ink and legitimacy of business checks are written from.
- Utilized knowledge of AML, BSA, and UDAAP daily in loan originations, money transfers, and check cashing.
Education
High School Diploma -
Port St Lucie High School
Bachelor of Science - Cybersecurity
Southern New Hampshire University
Hooksett, NH2027
Skills
- Strong attention to detail
- BSA/AML experience
- Time management
Timeline
Detect and Investigation Analyst Sr
PNC Bank
10.2022 - Current
Customer Care Tier 2
PNC Bank
02.2021 - 10.2022
Center Manager
Advance America
12.2009 - 02.2021
High School Diploma -
Port St Lucie High School
Bachelor of Science - Cybersecurity
Southern New Hampshire University