Mercedes Stilson
Rapid City,SD
Summary
Personable and customer-focused professional with a proven ability to build positive relationships and create welcoming experiences for clients, guests, and co-workers. Skilled in active listening, clear communication, and conflict resolution, with a reputation for maintaining a friendly, approachable demeanor in fast-paced environments. Dedicated to ensuring every interaction leaves a lasting, positive impression.
Overview
3
3
years of professional experience
Work History
Team Lead
Monument Health
09.2023 - 03.2024
- Led daily operations to ensure adherence to patient care protocols and safety standards.
- Coordinated team schedules to optimize staffing efficiency and enhance service delivery.
- Trained new staff on operational procedures, fostering a culture of continuous improvement.
- Monitored workflow processes to identify areas for enhancement and implement corrective actions.
- Collaborated with cross-functional teams to streamline communication and improve patient outcomes.
- Assisted in developing training materials that address key operational challenges faced by staff.
Bartender
Wings And Rings
05.2022 - 03.2024
- Crafted and served high-quality beverages in fast-paced environment.
- Maintained cleanliness and organization of bar area to ensure efficient service.
- Assisted in training new staff on drink preparation and customer service protocols.
- Collaborated with kitchen staff to coordinate timing of food and beverage orders.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, and managed cash drawer.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bar Manager/Bartender
Buffalo Wild Wings
04.2021 - 05.2022
- Oversaw daily bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on drink preparation and customer service standards.
- Developed and implemented inventory management processes to optimize stock levels.
- Managed scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
Education
High School Diploma -
Campbell County High School
Gillette, WYCertificate - Cosmetology
Paul Mitchell The School
Rapid City04-2023
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Transactions and cash handling
- Friendly, positive attitude
- Teamwork and collaboration
- Effective communication practices
- Attention to detail and accuracy
- Patient scheduling experience
- Problem-solving
Timeline
Team Lead
Monument Health
09.2023 - 03.2024
Bartender
Wings And Rings
05.2022 - 03.2024
Bar Manager/Bartender
Buffalo Wild Wings
04.2021 - 05.2022
High School Diploma -
Campbell County High School
Certificate - Cosmetology
Paul Mitchell The School