Allison Holtan
Box Elder,SD
Summary
Healthcare professional prepared to excel in patient care and administrative duties. Proven ability to manage patient interactions, coordinate appointments, and support clinical operations. Known for team collaboration and adaptability, leveraging communication and organizational skills to achieve optimal patient outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
Monument Health
10.2024 - Current
- Processed and reviewed work comp authorization requests to ensure compliance with policies.
- Collaborated with work comp adjustor/case managers to verify patient eligibility and benefits.
- Maintained accurate documentation of all authorization activities in electronic systems.
- Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
Patient Coordinator
Monument Health
08.2022 - 10.2024
- Facilitated communication between patients and healthcare providers to improve care coordination.
- Maintained and created Doctors scheduling templates.
- Worked closely with work comp representatives ensuring timely authorization and communications between patients, providers, and adjustors.
- Was a member of the safely council. Attended meetings and documented anything that was a safety issue
Appointment Scheduler
Monument Health
04.2020 - 08.2022
- Managed appointment scheduling for multiple departments
- Implemented electronic scheduling systems, improving accuracy and streamlining appointment processes.
- Trained new staff on appointment protocols and system usage, enhancing team effectiveness and service quality.
- Answered phone calls and answered questions from potential customers.
- Handled complaints and questions, and re-directed calls to other team members.
Emergency Room Registration Clerk
Monument Health
03.2013 - 04.2020
- Managed patient check-in processes to ensure accurate registration and efficient flow in emergency room.
- Verified insurance information and collected co-payments, enhancing billing accuracy and patient experience.
- Assisted patients in completing required documentation, streamlining intake procedures for timely service delivery.
Education
Associate of Science - Medical Administrative Services
Western Dakota Tech
Rapid City SD05-2012
Certification
CHAA-Certified Healthcare Access Associate
Lean Yellow Belt Graduate
References
References
* Jen Thomas // 605-593-3544
Team lead scheduler
* Stephanie Burleson // 605-545-4213
Clinical Supervisor
* Hailey Foster // 605-877-1501
PSS Supervisor
Timeline
Patient Service Specialist
Monument Health
10.2024 - Current
Patient Coordinator
Monument Health
08.2022 - 10.2024
Appointment Scheduler
Monument Health
04.2020 - 08.2022
Emergency Room Registration Clerk
Monument Health
03.2013 - 04.2020
Associate of Science - Medical Administrative Services
Western Dakota Tech