Savannah Reed
Patient Service Specialist
Shelbyville,KY
Summary
Compassionate Patient Service Specialist with a proven track record at KORT Physical Therapy, excelling in patient care and insurance authorizations. Known for exceptional customer service and effective communication, I adeptly manage patient records while ensuring confidentiality and maintaining patient privacy. A detail-oriented team player, I thrive in fast-paced environments, consistently enhancing patient experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
KORT Physical Therapy
Louisville
05.2024 - Current
- Scheduled appointments using electronic health record systems.
- Verified insurance information to ensure patient eligibility.
- Maintained patient confidentiality and managed sensitive information securely.
- Responded to patient inquiries with accurate information and support.
- Answered incoming calls and responded to inquiries in a timely manner.
- Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
- Scheduled appointments and managed patient records using electronic health record software.
- Maintained knowledge of current insurance requirements for billing purposes.
- Coordinated with insurance companies to resolve authorization issues promptly.
- Managed daily workflow related to obtaining authorizations from various health plans including Medicare and Medicaid and commercial carriers.
- Applied knowledge of Medicare, Medicaid and third-party payer requirements utilizing on-line eligibility systems to verify patient coverage and policy limitations.
ClickList Associate
Kroger
Shelbyville
02.2023 - 09.2024
- Packed groceries efficiently for customer pickup.
- Selected customer orders accurately from designated areas.
- Maintained cleanliness and organization of workspaces.
- Collaborated with team members to streamline processes.
- Operated handheld devices to track inventory levels.
- Provided support during peak shopping periods to enhance service delivery.
Package Handler
UPS
Louisville
11.2021 - 04.2023
- Operated conveyor belts to maintain smooth package flow during peak hours.
- Sorted packages by size and destination for efficient distribution.
- Loaded and unloaded freight from trucks while adhering to safety protocols.
- Collaborated with team members to meet daily shipping goals effectively.
Education
Associate of Science -
Jefferson Community And Technical College
Louisville, KY05-2027
Skills
- Customer service
- Electronic health records
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- Team collaboration
- Effective communication
- Verbal and written communication
- Multitasking and organization
- Friendly and outgoing
- Strong empathy
- Punctual and hardworking
- Detail-oriented
Certification
- BLS CPR certified
Timeline
Patient Service Specialist
KORT Physical Therapy
05.2024 - Current
ClickList Associate
Kroger
02.2023 - 09.2024
Package Handler
UPS
11.2021 - 04.2023
Associate of Science -
Jefferson Community And Technical College
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