Kelly Hoyt
9179 Murray Ridge Rd
Summary
Compassionate and organized professional with a background in patient service. Known for exceptional problem-solving skills and commitment to confidentiality, ready to leverage expertise to enhance service delivery and patient satisfaction in the healthcare environment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
Cleveland Clinic
5700 Cooper Foster Park Rd Lorain OH 44053
09.2023 - Current
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Assisted in insurance verification and eligibility checks for patient coverage.
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Facilitated communication between patients and various departments and staff.
Store Manager
Dollar Tree
5081 Abbe Rd N Sheffield Village OH 44054
09.2005 - 09.2023
- Led daily operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock replenishment processes to minimize shortages.
- Collaborated with district managers on strategic initiatives to drive store performance improvements.
- Resolved customer complaints promptly, maintaining high satisfaction levels and promoting loyalty.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Education
High School Diploma -
Keystone High School
301 Liberty Street, LaGrange, Ohio 4405005-1996
Skills
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- Professionalism and ethics
- Medical terminology
- HIPAA compliance
- Customer service
- Patient registration
- Friendly and outgoing
- Multitasking and organization
- Phone and email etiquette
- Problem-solving
- Customer relations
- Customer service management
- Training and mentoring
Certification
- CBCS - Certified Billing and Coding Specialist
Timeline
Patient Service Specialist
Cleveland Clinic
09.2023 - Current
Store Manager
Dollar Tree
09.2005 - 09.2023
High School Diploma -
Keystone High School