Patient Service Specialist NovaCare Prosthetics & Orthotics
Milwaukee, Wisconsin
09.1999 - Current
Facilitated patient check-in and appointment scheduling for timely service delivery.
Managed patient records using electronic health record systems for accuracy and accessibility.
Coordinated communication between patients and healthcare providers to ensure clarity.
Assisted patients with insurance verification and authorization processes for seamless billing.
Educated patients on prosthetic and orthotic options to support informed decision-making.
Handled patient inquiries and concerns promptly to enhance customer satisfaction.
Collaborated with clinical staff to streamline workflow and improve service efficiency.
Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
Processed payments from patients, including cash, check, or credit card transactions.
Ensured all required documentation was completed accurately before submitting claims.
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