Patient Service Specialist
NovaCare Prosthetics & Orthotics
Milwaukee, Wisconsin
09.1999 - Current
- Facilitated patient check-in and appointment scheduling for timely service delivery.
- Managed patient records using electronic health record systems for accuracy and accessibility.
- Coordinated communication between patients and healthcare providers to ensure clarity.
- Assisted patients with insurance verification and authorization processes for seamless billing.
- Educated patients on prosthetic and orthotic options to support informed decision-making.
- Handled patient inquiries and concerns promptly to enhance customer satisfaction.
- Collaborated with clinical staff to streamline workflow and improve service efficiency.
- Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
- Processed payments from patients, including cash, check, or credit card transactions.
- Ensured all required documentation was completed accurately before submitting claims.