Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mercedes Thompson

oklahoma,Oklahoma

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience

Work History

Picker Packer

Amazon
08.2022 - 04.2023
  • Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
  • Picked and packed order items.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
  • Kept work areas neat, clean and free from debris.
  • Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
  • Reduced shipping errors by thoroughly checking each item before packaging for shipment.

Online Personal Shopper

Walmart
04.2022 - 08.2022
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Participated in team meetings and staff training sessions.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.

Assembly Worker

Warehouse
11.2021 - 04.2022
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Visually inspected devices for defects and placed defective items into reject bin.
  • Applied blank labels to devices, packaged and sealed items before sending for quality review.
  • Promoted a positive work atmosphere by maintaining open lines of communication with colleagues at all levels within the organization.

Stower

Amazon
11.2020 - 05.2021
  • Sorted over Numerous] products onto shelves according to type, weight, and size.
  • Safely stacked items to maximize space within acceptable safety limits.
  • Increased efficiency in stowing processes by implementing better organization and time management techniques.
  • Complied with safety regulations and protocols to reduce risks and safeguard teams.

Customer Service Cashier

The Catch Restaurant
01.2019 - 04.2019
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Checked guests' identification before serving alcoholic beverages.

Janitor

Tilley Pressure Test
11.2018 - 01.2019
  • Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
  • Cleaned equipment and machinery to maintain in optimum working condition.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.

Sales Representative

Inspire Clean
06.2018 - 11.2018
  • Expanded customer base through cold calling, networking, and relationship building.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Negotiated prices, terms of sales and service agreements.

Cage Cashier/Customer Service Representative

Casino Oklahoma
03.2018 - 06.2018
  • Secured casino funds not in use after balancing cash drawer.
  • Counted and recorded assigned funds and made exchanges of funds throughout shift.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Utilized strong attention to detail in reviewing transactions, ensuring all entries were accurate and complete before submitting for approval.
  • Collaborated with other departments to resolve discrepancies in a timely manner, promoting smooth operations throughout the casino floor.
  • Provided support to other team members when needed, fostering a collaborative work environment conducive to optimal productivity.
  • Conducted regular audits on cage balances, verifying accuracy and identifying any discrepancies promptly for resolution.
  • Prepared detailed reports on daily transactions, assisting in the reconciliation process for accounting purposes.
  • Processed various cash transactions and answered gaming customer questions.
  • Handled sensitive customer information discreetly, adhering to strict confidentiality guidelines at all times.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Maintained security of the cage area, safeguarding company assets from potential theft or fraud risks.
  • Checked customer identification and verified signatures for large transactions.

Online Personal Shopper

Walmart
07.2017 - 03.2018
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Consistently met deadlines and quality goals for accuracy and timeliness.

Cashier

Walmart
07.2017 - 03.2018
  • Operated cash register to record transactions accurately and efficiently.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Learned duties for various positions and provided backup at key times.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Customer Service Representative

Walmart
07.2017 - 03.2018
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Trained new personnel regarding company operations, policies and services.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

High School Diploma -

Patterson High School
Baltimore, MD
06-2014

Skills

  • Product Packaging
  • Order Picking
  • Warehouse Safety
  • Packing Accuracy
  • Labeling and Tagging
  • Stock replenishment
  • Hand-Eye Coordination
  • Inventory error correction
  • Pallet jack usage
  • Order ticket reading
  • Quick Learner
  • Attention to Detail
  • Dependable and reliable
  • Teamwork and Collaboration
  • Product picking
  • Time Management
  • Customer Service
  • Packing and shipping
  • Warehousing functions
  • Safety Procedures
  • Order Fulfillment
  • Staff Training
  • Data Entry

Timeline

Picker Packer

Amazon
08.2022 - 04.2023

Online Personal Shopper

Walmart
04.2022 - 08.2022

Assembly Worker

Warehouse
11.2021 - 04.2022

Stower

Amazon
11.2020 - 05.2021

Customer Service Cashier

The Catch Restaurant
01.2019 - 04.2019

Janitor

Tilley Pressure Test
11.2018 - 01.2019

Sales Representative

Inspire Clean
06.2018 - 11.2018

Cage Cashier/Customer Service Representative

Casino Oklahoma
03.2018 - 06.2018

Online Personal Shopper

Walmart
07.2017 - 03.2018

Cashier

Walmart
07.2017 - 03.2018

Customer Service Representative

Walmart
07.2017 - 03.2018

High School Diploma -

Patterson High School

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Mercedes Thompson